Changes / Gusto / We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.
Gusto: Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.
Summary
Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to its help center for support. The incident started at 2024-01-03 19:42 UTC and was resolved at 2024-01-03 22:00 UTC, lasting 2 h 17 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 69%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-01-03 19:42 UTC
Before: not present
After: 2024-01-03 22:00 UTC
Before: not present
After: Phone System
Before: not present
After: We are currently investigating this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. (this change) Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to its help center for support. The incident started at 2024-01-03 19:42 UTC and was resolved at 2024-01-03 22:00 UTC, lasting 2 h 17 min; no cause or fix was stated. | Major incident |