# Gusto: Critical incident: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.

**Summary:** Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to its help center for support. The incident started at 2024-01-03 19:42 UTC and was resolved at 2024-01-03 22:00 UTC, lasting 2 h 17 min; no cause or fix was stated. _(machine-written, sol)_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2024-01-03 19:42 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/jjs388yqc4zg](https://stspg.io/jjs388yqc4zg)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/ksqj0gtclv73@7dad000bf0e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-01-03 19:42 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-01-03 22:00 UTC
```

**6. Added: Affected components**

```diff
+ Phone System
```

**7. Added: Update** (investigating) · 2024-01-03 19:42 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (resolved) · 2024-01-03 22:00 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-01-03 19:42 UTC | Critical incident: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support. (this change) | degradation |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic9970928a2a68a · Markdown: https://rewindex.com/change/ic9970928a2a68a.md · JSON: https://rewindex.com/api/v1/changes/ic9970928a2a68a · Generated 2026-10-18T02:54:51.867Z