Changes / Gusto / We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.
Gusto: Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.
Summary
Gusto reported higher than normal call volume affecting its Phone System, with critical impact, and directed customers to the help center for support. The incident started at 2024-01-10 23:02 UTC and was resolved at 2024-01-11 01:01 UTC, lasting 1 h 58 min; no cause or fix was stated.
Machine-written from the diff below (Sol; type: incident degradation). Check the diff before relying on it.
Major incidentLabel: degradation (model (Jev), 73%)Changed Detected Source: stspg.io (opens in new tab)
What changed
Before: not present
After: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-01-10 23:02 UTC
Before: not present
After: 2024-01-11 01:01 UTC
Before: not present
After: Phone System
Before: not present
After: We are currently investigating this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. (this change) Gusto reported higher than normal call volume affecting its Phone System, with critical impact, and directed customers to the help center for support. The incident started at 2024-01-10 23:02 UTC and was resolved at 2024-01-11 01:01 UTC, lasting 1 h 58 min; no cause or fix was stated. | Major incident |