# Gusto change history

Filter: kind=all. Query: `?kind=notable|all|pages|pricing|trust|legal|incident|incident_edit|incident_deleted|incident_update&history=<history_id>&page=N`. Company profile: [Gusto](https://rewindex.com/company/gusto.md)
## Changes by kind

| Kind | Changes | Notable | Latest (UTC) |
| --- | --- | --- | --- |
| Major incident | 31 | 31 | 2026-06-25 22:06 UTC |

## Timeline

| When (UTC) | Kind | Change | Label | Summary |
| --- | --- | --- | --- | --- |
| 2026-06-25 22:06 UTC | Major incident | [Major incident: Gusto is down](https://rewindex.com/change/i8f4d2edba24a0c.md) | outage | Gusto reported a major outage affecting the Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR. It started at 2026-06-25 22:06 UTC and was resolved at 2026-06-25 22:27 UTC, lasting 21 min; no cause or specific fix was stated. |
| 2026-06-23 18:20 UTC | Major incident | [Critical incident: Some Customers may be unable to run payroll at this time](https://rewindex.com/change/i8e01eead3d3496.md) | outage | Some Gusto customers were unable to run payroll during an incident rated critical, with Payroll, Benefits, HR listed as affected components. It started at 2026-06-23 18:20 UTC and was resolved at 2026-06-23 19:16 UTC, lasting 55 min; no cause or fix was stated. |
| 2026-03-25 23:45 UTC | Major incident | [Critical incident: All administrators are unable to run payroll](https://rewindex.com/change/ia603d30f36a2b4.md) | outage | Gusto reported a critical outage preventing all administrators from running payroll, though its initial update described only some administrators as affected. It started at 2026-03-25 23:45 UTC and was resolved at 2026-03-26 01:51 UTC, lasting 2 h 6 min; no cause or fix was stated. |
| 2025-12-16 18:16 UTC | Major incident | [Critical incident: We are aware that customers may be experiencing issues when accessing Gusto.](https://rewindex.com/change/iac5ba07a1448f6.md) | outage | Gusto reported a critical access outage affecting API, Gusto.com website, Gusto Mobile, Payroll, Benefits, and HR, starting at 2025-12-16 18:16 UTC and resolved at 2025-12-16 20:57 UTC; the recorded duration was 2 h 40 min. A fix was implemented by 12-16 20:38 UTC, and customers were asked to retry access and contact support for remaining issues. |
| 2025-11-07 14:35 UTC | Major incident | [Critical incident: Chat channel unavailable](https://rewindex.com/change/i52b8ed337aab17.md) | outage | Gusto’s Chat System had a critical outage starting 2025-11-07 14:35 UTC, leaving the chat support channel unavailable. It was marked resolved at 2025-11-07 15:46 UTC after 1 h 11 min; Gusto advised customers to use phone or email support, but stated no cause or fix. |
| 2025-10-24 19:39 UTC | Major incident | [Major incident: Investigating issues with Payroll Processing for some users](https://rewindex.com/change/ia2fa21d5803d05.md) | outage | Gusto reported a major Payroll, Benefits, HR incident starting 2025-10-24 19:39 UTC, resolved at 2025-10-24 19:54 UTC, with a computed duration of 14 min. Some users could not log in or run payroll; Gusto said it identified the root cause, implemented mitigation, and restored normal service, but did not specify the cause. |
| 2025-06-26 18:45 UTC | Major incident | [Critical incident: We are aware that some customers may be experiencing issues accessing Gusto.com.](https://rewindex.com/change/idd2d16f64f7b4c.md) | outage | Gusto reported a critical incident affecting access to Gusto.com, with the API and Gusto.com website listed as affected components. It started at 2025-06-26 18:45 UTC and was resolved at 2025-06-26 20:32 UTC, lasting 1 h 47 min; Gusto reported implementing a fix at 19:28 UTC but did not state a cause. |
| 2024-11-22 19:09 UTC | Major incident | [Critical incident: Customers are experiencing slowness and errors when accessing Gusto](https://rewindex.com/change/ia4a50ab70693f7.md) | outage | Gusto reported a critical incident preventing customers from accessing their accounts and affecting API performance. It started at 2024-11-22 19:09 UTC and was resolved at 2024-11-22 20:57 UTC, lasting 1 h 48 min. Gusto identified the issue and implemented a fix; no cause was stated. |
| 2024-10-31 17:09 UTC | Major incident | [Major incident: Some customers are experiencing slowness and errors in their Gusto dashboard](https://rewindex.com/change/i966ceebf62ab4e.md) | degradation | Gusto reported a major incident causing dashboard slowness and errors for some customers, affecting Gusto.com website, Payroll, Benefits, and HR. It started at 2024-10-31 17:09 UTC and was resolved at 2024-10-31 18:20 UTC, lasting 1 h 10 min; Gusto reported customers should no longer experience symptoms at 17:17 UTC. |
| 2024-10-17 14:35 UTC | Major incident | [Critical incident: All customers are unable to use our chat option for support.](https://rewindex.com/change/i646cc3afec8edf.md) | outage | Gusto’s Chat System outage prevented all customers from using support chat, with critical impact. It started at 2024-10-17 14:35 UTC and was resolved at 2024-10-17 16:08 UTC, lasting 1 h 32 min. Gusto implemented a fix and directed customers to request a call through their account’s Support tab during the outage. |
| 2024-09-17 01:31 UTC | Major incident | [Major incident: Some customers are experiencing an error when accessing Gusto.](https://rewindex.com/change/i2d800fea923f07.md) | outage | Some customers encountered errors accessing Gusto, affecting the API and Gusto.com website. Gusto classified the incident as major; it ran from 2024-09-17 01:31 UTC to 2024-09-17 04:50 UTC, lasting 3 h 19 min. A fix was implemented at 2024-09-17 03:05 UTC, followed by monitoring and resolution. |
| 2024-09-10 20:57 UTC | Major incident | [Major incident: Some Users are unable to access Gusto](https://rewindex.com/change/i19ed3989d420c3.md) | outage | Some users could not access Gusto in a major-impact outage affecting the Gusto.com website, Payroll, Benefits and HR. It started at 2024-09-10 20:57 UTC and lasted 37 min, resolving at 2024-09-10 21:34 UTC; a fix was implemented at 21:05 UTC, though some pages were still loading slowly at 21:17 UTC. |
| 2024-08-05 22:04 UTC | Major incident | [Major incident: We are aware that some customers are experiencing issues running payroll.](https://rewindex.com/change/i5d7f429fca1229.md) | outage | Some Gusto customers experienced issues running payroll in an incident rated major, with Payroll, Benefits, and HR listed as affected components. It started at 2024-08-05 22:04 UTC and was resolved at 2024-08-05 22:14 UTC; the recorded duration was 9 min. Gusto did not state a cause or fix. |
| 2024-03-19 21:13 UTC | Major incident | [Critical incident: We are currently experiencing higher than normal call volume. During this time, please leverage help center for support. Thank you for your patience.](https://rewindex.com/change/id26fe0b27a9a1b.md) | degradation | Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to the help center for support. The incident started at 2024-03-19 21:13 UTC and was resolved at 2024-03-19 21:55 UTC, lasting 42 min; no cause or fix was stated. |
| 2024-03-09 00:48 UTC | Major incident | [Critical incident: We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.](https://rewindex.com/change/i7ba1c7e75a2581.md) | outage | Gusto reported potential errors with benefits features in a critical-impact incident listing Payroll, Benefits, and HR as affected components. It started at 2024-03-09 00:48 UTC and was resolved at 2024-03-09 00:58 UTC; the computed duration was 9 min. No cause or specific fix was stated. |
| 2024-01-17 21:23 UTC | Major incident | [Critical incident: We are aware of potential error messages that customers may be experiencing when attempting to run payroll. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.](https://rewindex.com/change/i08a2a75ac283e0.md) | outage | Gusto reported a critical incident involving potential error messages when running payroll, affecting the API and Gusto.com website. It started at 2024-01-17 21:23 UTC and was resolved at 2024-01-17 22:21 UTC, lasting 57 min; no cause or specific fix was stated. |
| 2024-01-17 17:37 UTC | Major incident | [Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto.com. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.](https://rewindex.com/change/i51f45fbc31f1de.md) | outage | Customers could encounter error messages when accessing Gusto.com; Gusto marked the incident critical and listed the API and Gusto.com website as affected. It started at 2024-01-17 17:37 UTC and was resolved at 2024-01-17 17:40 UTC, lasting 3 min; no cause or fix was stated. |
| 2024-01-16 19:10 UTC | Major incident | [Critical incident: We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.](https://rewindex.com/change/ib8b801d6580c4e.md) | outage | Gusto reported a critical incident affecting its API and Gusto.com website, with customers potentially seeing errors when accessing Gusto. It started at 2024-01-16 19:10 UTC and was resolved at 2024-01-16 21:32 UTC, lasting 2 h 21 min; no cause or specific fix was stated. |
| 2024-01-10 23:02 UTC | Major incident | [Critical incident: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.](https://rewindex.com/change/ib84cd75b7792ae.md) | degradation | Gusto reported higher than normal call volume affecting its Phone System, with critical impact, and directed customers to the help center for support. The incident started at 2024-01-10 23:02 UTC and was resolved at 2024-01-11 01:01 UTC, lasting 1 h 58 min; no cause or fix was stated. |
| 2024-01-03 19:42 UTC | Major incident | [Critical incident: We are currently experiencing higher than normal call volume.  During this time, please leverage help center for support.](https://rewindex.com/change/ic9970928a2a68a.md) | degradation | Gusto reported higher-than-normal call volume affecting its Phone System, rated critical, and directed customers to its help center for support. The incident started at 2024-01-03 19:42 UTC and was resolved at 2024-01-03 22:00 UTC, lasting 2 h 17 min; no cause or fix was stated. |
| 2023-11-27 18:45 UTC | Major incident | [Critical incident: Some users are unable to access or log into the Gusto website](https://rewindex.com/change/i63202649374519.md) | outage | Some users could not access or log into the Gusto.com website during a critical-impact outage that started at 2023-11-27 18:45 UTC and was resolved at 2023-11-27 19:43 UTC, lasting 58 min. Gusto did not state a cause or fix. |
| 2023-11-27 14:42 UTC | Major incident | [Critical incident: Some users are unable to access the Gusto website, mobile app, and API](https://rewindex.com/change/i0ba5adfc05605b.md) | outage | Some users could not access Gusto’s website, mobile app, and API during a critical outage that started at 2023-11-27 14:42 UTC and was resolved at 2023-11-27 15:48 UTC, lasting 1 h 6 min. Gusto did not state a cause or specific fix. |
| 2023-10-19 14:05 UTC | Major incident | [Critical incident: that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize](https://rewindex.com/change/ib5f5b40deac808.md) | degradation | Gusto reported longer-than-expected phone support wait times, rated critical, while chat support operated normally. The incident started at 2023-10-19 14:05 UTC and was resolved at 2023-10-19 17:16 UTC, lasting 3 h 10 min. |
| 2023-06-30 17:52 UTC | Major incident | [Major incident: Most users are experiencing errors within their Gusto account](https://rewindex.com/change/i8a015c4c40b789.md) | outage | Most Gusto users experienced account errors affecting Payroll, Benefits, and HR in a major outage starting 2023-06-30 17:52 UTC. Gusto implemented a fix by 2023-06-30 18:00 UTC and resolved the incident at 2023-06-30 19:00 UTC; it lasted 1 h 8 min. |
| 2023-06-14 22:14 UTC | Major incident | [Major incident: Some International Contractors are experiencing onboarding and bank update errors.](https://rewindex.com/change/i3edbd0260d2929.md) | outage | Some Gusto International Contractors experienced onboarding and bank update errors in a major-impact incident affecting Payroll, Benefits, HR. It started at 2023-06-14 22:14 UTC and was resolved at 2023-06-15 01:06 UTC, lasting 2 h 51 min; no cause or specific fix was stated. |
| 2023-06-08 14:39 UTC | Major incident | [Critical incident: Most users are unable to get 2-step verification codes](https://rewindex.com/change/i0553da69bcf2eb.md) | outage | Most Gusto users were unable to get 2-step verification codes in a critical outage affecting Payroll, Benefits, HR, and Two-factor authentication text messages. It started at 2023-06-08 14:39 UTC and was resolved at 2023-06-08 17:05 UTC, lasting 2 h 25 min; Gusto reported identifying the issue and implementing a fix. |
| 2023-05-11 20:21 UTC | Major incident | [Major incident: Some users are experiencing site slowness](https://rewindex.com/change/i7a092022058656.md) | degradation | Gusto reported major site slowness affecting some users across API, Payroll, Benefits, and HR. The incident started at 2023-05-11 20:21 UTC and was resolved at 2023-05-11 20:55 UTC, lasting 34 min; no cause or fix was stated. |
| 2023-05-04 22:33 UTC | Major incident | [Major incident: Users are experiencing site slowness](https://rewindex.com/change/i2bb4725bd2c0b6.md) | degradation | Gusto reported major site slowness affecting API, Payroll, Benefits, and HR starting at 2023-05-04 22:33 UTC. The incident lasted 12 min and was resolved at 2023-05-04 22:45 UTC; no cause or fix was stated. |
| 2023-05-03 21:23 UTC | Major incident | [Critical incident: Most users are unable to access their Gusto account](https://rewindex.com/change/i7d940d21c2ad2b.md) | outage | Most users were unable to access their Gusto accounts in a critical incident affecting Payroll, Benefits, and HR. It started at 2023-05-03 21:23 UTC and lasted 21 min, resolving at 2023-05-03 21:44 UTC; Gusto reported implementing a fix at 21:33 UTC. |
| 2023-02-24 00:07 UTC | Major incident | [Major incident: Some administrators are unable to process payroll](https://rewindex.com/change/i1c0fe925a10958.md) | outage | Some Gusto administrators were unable to process payroll in a major incident affecting Payroll, Benefits, HR, starting 2023-02-24 00:07 UTC and resolved at 2023-02-24 13:59 UTC (13 h 52 min). Gusto reported a fix at 00:31 UTC and advised customers to process payroll and use their account’s Help tab if they needed an expedite. |
| 2023-02-23 18:55 UTC | Major incident | [Major incident: Most administrators are experiencing errors processing contractor payments.](https://rewindex.com/change/ic5a05e65607727.md) | outage | Gusto reported a major outage in which most administrators encountered errors processing contractor payments, from 2023-02-23 18:55 UTC to 2023-02-23 23:25 UTC, lasting 4 h 30 min. Gusto initially advised against processing contractor payments, then identified a fix and asked customers to review processed payments for correctness; the incident was resolved. |


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Canonical: https://rewindex.com/company/gusto/changes · Markdown: https://rewindex.com/company/gusto/changes.md · JSON: https://rewindex.com/api/v1/companies/gusto/changes · Generated 2026-10-18T02:31:24.136Z