Changes / Gusto / We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
Gusto: Critical incident: We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
Summary
Gusto reported potential errors with benefits features in a critical-impact incident listing Payroll, Benefits, and HR as affected components. It started at 2024-03-09 00:48 UTC and was resolved at 2024-03-09 00:58 UTC; the computed duration was 9 min. No cause or specific fix was stated.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.
Before: not present
After: critical
Before: not present
After: resolved
Before: not present
After: 2024-03-09 00:48 UTC
Before: not present
After: 2024-03-09 00:58 UTC
Before: not present
After: Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Critical incident: We are aware of potential errors that customers may be experiencing with benefits features in Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time. (this change) Gusto reported potential errors with benefits features in a critical-impact incident listing Payroll, Benefits, and HR as affected components. It started at 2024-03-09 00:48 UTC and was resolved at 2024-03-09 00:58 UTC; the computed duration was 9 min. No cause or specific fix was stated. | Major incident |