Changes / Gusto / Some administrators are unable to process payroll
Gusto: Major incident: Some administrators are unable to process payroll
Summary
Some Gusto administrators were unable to process payroll in a major incident affecting Payroll, Benefits, HR, starting 2023-02-24 00:07 UTC and resolved at 2023-02-24 13:59 UTC (13 h 52 min). Gusto reported a fix at 00:31 UTC and advised customers to process payroll and use their account’s Help tab if they needed an expedite.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Some administrators are unable to process payroll
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-02-24 00:07 UTC
Before: not present
After: 2023-02-24 13:59 UTC
Before: not present
After: Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue.
Before: not present
After: A fix has been implemented and we are monitoring results. Please process payroll and reach out through the Help tab of your account if you need an expedite.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Some administrators are unable to process payroll (this change) Some Gusto administrators were unable to process payroll in a major incident affecting Payroll, Benefits, HR, starting 2023-02-24 00:07 UTC and resolved at 2023-02-24 13:59 UTC (13 h 52 min). Gusto reported a fix at 00:31 UTC and advised customers to process payroll and use their account’s Help tab if they needed an expedite. | Major incident |