# Gusto: Major incident: Some administrators are unable to process payroll

**Summary:** Some Gusto administrators were unable to process payroll in a major incident affecting Payroll, Benefits, HR, starting 2023-02-24 00:07 UTC and resolved at 2023-02-24 13:59 UTC (13 h 52 min). Gusto reported a fix at 00:31 UTC and advised customers to process payroll and use their account’s Help tab if they needed an expedite. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-02-24 00:07 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/px36kyyg3s91](https://stspg.io/px36kyyg3s91)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/lbx54cqjr8v4@ca80a4dec7e5
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Some administrators are unable to process payroll
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-02-24 00:07 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-02-24 13:59 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2023-02-24 00:07 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (monitoring) · 2023-02-24 00:31 UTC

```diff
+ A fix has been implemented and we are monitoring results. Please process payroll and reach out through the Help tab of your account if you need an expedite.
```

**9. Added: Update** (resolved) · 2023-02-24 13:59 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-02-24 00:07 UTC | Major incident: Some administrators are unable to process payroll (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i1c0fe925a10958 · Markdown: https://rewindex.com/change/i1c0fe925a10958.md · JSON: https://rewindex.com/api/v1/changes/i1c0fe925a10958 · Generated 2026-10-18T02:55:24.795Z