Changes / Gusto / Most administrators are experiencing errors processing contractor payments.
Gusto: Major incident: Most administrators are experiencing errors processing contractor payments.
Summary
Gusto reported a major outage in which most administrators encountered errors processing contractor payments, from 2023-02-23 18:55 UTC to 2023-02-23 23:25 UTC, lasting 4 h 30 min. Gusto initially advised against processing contractor payments, then identified a fix and asked customers to review processed payments for correctness; the incident was resolved.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: Most administrators are experiencing errors processing contractor payments.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2023-02-23 18:55 UTC
Before: not present
After: 2023-02-23 23:25 UTC
Before: not present
After: Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue. Please do not process contractor payments at this time.
Before: not present
After: A fix has been identified and we are monitoring results. Please review contractor payments to ensure processed payments are correct.
Before: not present
After: This incident has been resolved.
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History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: Most administrators are experiencing errors processing contractor payments. (this change) Gusto reported a major outage in which most administrators encountered errors processing contractor payments, from 2023-02-23 18:55 UTC to 2023-02-23 23:25 UTC, lasting 4 h 30 min. Gusto initially advised against processing contractor payments, then identified a fix and asked customers to review processed payments for correctness; the incident was resolved. | Major incident |