# Gusto: Major incident: Most administrators are experiencing errors processing contractor payments.

**Summary:** Gusto reported a major outage in which most administrators encountered errors processing contractor payments, from 2023-02-23 18:55 UTC to 2023-02-23 23:25 UTC, lasting 4 h 30 min. Gusto initially advised against processing contractor payments, then identified a fix and asked customers to review processed payments for correctness; the incident was resolved. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2023-02-23 18:55 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/cbsg04lbvxbg](https://stspg.io/cbsg04lbvxbg)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/n9gcvjsygw2l@13e55a385955
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ Most administrators are experiencing errors processing contractor payments.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2023-02-23 18:55 UTC
```

**5. Added: Resolved time**

```diff
+ 2023-02-23 23:25 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2023-02-23 18:55 UTC

```diff
+ We are currently investigating this issue. Please do not process contractor payments at this time.
```

**8. Added: Update** (monitoring) · 2023-02-23 19:02 UTC

```diff
+ A fix has been identified and we are monitoring results. Please review contractor payments to ensure processed payments are correct.
```

**9. Added: Update** (resolved) · 2023-02-23 23:25 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2023-02-23 18:55 UTC | Major incident: Most administrators are experiencing errors processing contractor payments. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/ic5a05e65607727 · Markdown: https://rewindex.com/change/ic5a05e65607727.md · JSON: https://rewindex.com/api/v1/changes/ic5a05e65607727 · Generated 2026-10-18T02:55:18.534Z