Changes / Gusto / We are aware that some customers are experiencing issues running payroll.
Gusto: Major incident: We are aware that some customers are experiencing issues running payroll.
Summary
Some Gusto customers experienced issues running payroll in an incident rated major, with Payroll, Benefits, and HR listed as affected components. It started at 2024-08-05 22:04 UTC and was resolved at 2024-08-05 22:14 UTC; the recorded duration was 9 min. Gusto did not state a cause or fix.
Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.
What changed
Before: not present
After: We are aware that some customers are experiencing issues running payroll.
Before: not present
After: major
Before: not present
After: resolved
Before: not present
After: 2024-08-05 22:04 UTC
Before: not present
After: 2024-08-05 22:14 UTC
Before: not present
After: Payroll, Benefits, HR
Before: not present
After: We are currently investigating this issue.
Before: not present
After: We are continuing to investigate this issue.
Before: not present
After: This incident has been resolved.
First version of this incident archived by Rewindex. View the live incident (opens in new tab).
History of this incident
| When (UTC) | Change | Kind |
|---|---|---|
| Major incident: We are aware that some customers are experiencing issues running payroll. (this change) Some Gusto customers experienced issues running payroll in an incident rated major, with Payroll, Benefits, and HR listed as affected components. It started at 2024-08-05 22:04 UTC and was resolved at 2024-08-05 22:14 UTC; the recorded duration was 9 min. Gusto did not state a cause or fix. | Major incident |