# Gusto: Major incident: We are aware that some customers are experiencing issues running payroll.

**Summary:** Some Gusto customers experienced issues running payroll in an incident rated major, with Payroll, Benefits, and HR listed as affected components. It started at 2024-08-05 22:04 UTC and was resolved at 2024-08-05 22:14 UTC; the recorded duration was 9 min. Gusto did not state a cause or fix. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-08-05 22:04 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/s3cb0wpm8ttj](https://stspg.io/s3cb0wpm8ttj)
- [Company: Gusto](https://rewindex.com/company/gusto.md)
- Versions: before (none: first archived) → after incident\_version:228/l5j2rk6hjgqw@0f15466198f8
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ We are aware that some customers are experiencing issues running payroll.
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-08-05 22:04 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-08-05 22:14 UTC
```

**6. Added: Affected components**

```diff
+ Payroll, Benefits, HR
```

**7. Added: Update** (investigating) · 2024-08-05 22:04 UTC

```diff
+ We are currently investigating this issue.
```

**8. Added: Update** (investigating) · 2024-08-05 22:12 UTC

```diff
+ We are continuing to investigate this issue.
```

**9. Added: Update** (resolved) · 2024-08-05 22:14 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-08-05 22:04 UTC | Major incident: We are aware that some customers are experiencing issues running payroll. (this change) | outage |

All Gusto changes: [timeline](https://rewindex.com/company/gusto/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i5d7f429fca1229 · Markdown: https://rewindex.com/change/i5d7f429fca1229.md · JSON: https://rewindex.com/api/v1/changes/i5d7f429fca1229 · Generated 2026-10-18T02:54:58.993Z