Outages by dayMay 16, 2024

Outages on May 16, 2024

UTC day 2024-05-16 (May 16, 2024, 00:00 to May 16, 2024, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

55incidents started

9labelled major or critical

36vendors with a new incident

11still open from earlier days

By vendor label: Critical 1 · Major 8 · Minor 37 · No impact listed 9 · 20 maintenance

Incidents started this day 55

Vendor	Incident	Impact	Started	Resolved	Status
PandaDoc	Document can not be downloaded as PDF files	Critical	18:39	19:57 (1.3 h)	resolved
Sentry	High number of rejected events in US region	Major	03:47	05:19 (1.5 h)	resolved
Xero	AU: XPM - Some customers are unable to create invoices from Clients	Major	04:46	05:35 (49 min)	resolved
Grammarly	Issues with writing suggestions	Major	10:13	11:22 (1.1 h)	resolved
Smartsheet	Investigating Partial Outage for Logging into Smartsheet using SSO/SAML	Major	14:36	15:29 (53 min)	resolved
Claude	Claude Instant 1.2 Elevated Error Rates	Major	16:27	16:34 (7 min)	resolved
Anthropic	Claude Instant 1.2 Elevated Error Rates	Major	16:27	16:34 (7 min)	resolved
Twilio	Service Disruption Impacting Flex, Voice, and Messaging	Major	21:03	22:30 (1.4 h)	resolved
Expo	Elevated Android builds errors	Major	23:30	May 17, 2024, 00:59 (1.5 h)	resolved
Twilio	SMS Delivery Delays to Multiple Networks in US Over a Subset of Toll Free and Short Code	Minor	03:25	16:58 (14 h)	resolved
Jina AI	High Model Latency	Minor	04:25	04:30 (5 min)	resolved
GitHub Copilot	Incident with Actions	Minor	04:43	05:15 (32 min)	resolved
GitHub	Incident with Actions	Minor	04:43	05:15 (32 min)	resolved
Sinch	Delivery Issues MMS MO - AU Telstra	Minor	04:54	09:46 (4.9 h)	resolved
Snyk	IaC+ Issues Degraded	Minor	07:20	07:53 (33 min)	resolved
Elastic Cloud	Duplicated Resources in Cloud UI	Minor	07:25	13:32 (6.1 h)	resolved
Twilio	Inbound Call Failures to a Subset of Twilio Indonesian Phone Numbers	Minor	07:58	10:47 (2.8 h)	resolved
Twilio	SMS Delivery Delays to Beeline Network in Russia	Minor	10:53	15:23 (4.5 h)	resolved
Gorgias	Missing statistics data	Minor	11:00	11:43 (43 min)	resolved
Greenhouse	Bulk Rejection and Emailing Errors	Minor	11:11	12:30 (1.3 h)	resolved
Twilio	MMS Delivery Failures To T-Mobile Network In US	Minor	11:44	22:18 (11 h)	resolved
Scaleway	Instances & Block requests unavailable at PL-WAW-2	Minor	12:57	14:22 (1.4 h)	resolved
Twilio	Inbound Call Failures To A Subset Of Phone Numbers In Brazil	Minor	14:29	16:55 (2.4 h)	resolved
Brex	Intermittent Reimbursement Submission Issues	Minor	15:12	18:14 (3.0 h)	resolved
Bandwidth	Toll Free MMS Incident	Minor	15:20	22:44 (7.4 h)	resolved
Sinch	Delivery Receipts Degradation Germany - O2	Minor	15:20	May 17, 2024, 00:05 (8.8 h)	resolved
CircleCI	Automatic configuration generation for new projects is failing	Minor	15:27	16:02 (35 min)	resolved
Rippling	Issues signing into Health Savings Accounts	Minor	15:30	23:18 (7.8 h)	resolved
Vonage	USA - MMS latency affecting T-Mobile	Minor	15:31	19:23 (3.9 h)	resolved
Plivo	Delivery delay on Outbound Tollfree MMS towards T-Mobile phone numbers in the US.	Minor	15:44	22:44 (7.0 h)	resolved
Sinch	Delivery Issue MMS MO – AT&T Mobility - US	Minor	15:46	Jun 21, 2024, 19:21 (36 d)	resolved
Sinch	Delivery Issue MMS US - T-Mobile	Minor	15:49	18:11 (2.4 h)	resolved
Vonage	Germany SMS - Delivery receipt latency towards the O2 (Telefonica)Network	Minor	15:50	21:32 (5.7 h)	resolved
DNSimple	Traffic spike on all DCs	Minor	15:57	19:07 (3.2 h)	resolved
Baseten	app.baseten.co Temporarily Down	Minor	16:00	16:04 (4 min)	resolved
Vonage	USA MMS - Delivery Degradation affecting Short Codes towards network AT&T	Minor	16:07	Jun 21, 2024, 20:07 (36 d)	resolved
Twilio	SMS Delivery Delays to Eastlink Network in Canada	Minor	16:40	19:37 (3.0 h)	resolved
v0	New environment variables not appearing in deployments	Minor	17:55	21:03 (3.1 h)	resolved
Vercel	New environment variables not appearing in deployments	Minor	17:55	21:03 (3.1 h)	resolved
Jina AI	High Model Latency	Minor	17:58	18:03 (5 min)	resolved
Sinch	DI SMS 365 (SMSx) \| Operator Services \| Potential delay in delivery of DR messages \| TT#MNOC-53409	Minor	19:13	May 17, 2024, 00:34 (5.3 h)	resolved
Twilio	On Call Engineers are Investigating	Minor	21:31	22:03 (32 min)	resolved
Mux	Possibly availability issues	Minor	23:20	May 17, 2024, 01:48 (2.5 h)	resolved
Snowflake	4 Deployments Affected: INC0108498	Minor	23:41	May 17, 2024, 02:47 (3.1 h)	resolved
Render	Some services in the Oregon region are slow to build/deploy	Minor	23:46	May 17, 2024, 00:27 (41 min)	resolved
Bitrise	Increased queue time on our Linux stacks	Minor	23:49	May 17, 2024, 00:26 (37 min)	resolved
Hootsuite	Meta issue impacting Facebook Page Metrics, Page Followers and Page Fans in Hootsuite Analytics	No impact listed	08:00	08:00 (0 min)	resolved
Twilio	On Call Engineers are Investigating an Issue	No impact listed	08:30	08:30 (0 min)	resolved
Vonage	Issue Detected On Number Insights API	No impact listed	12:29	18:48 (6.3 h)	resolved
Temporal Cloud	Old Web URL Deprecation	No impact listed	16:00	16:00 (0 min)	resolved
Twilio	Programmable Messaging API 5xx	No impact listed	21:32	22:10 (38 min)	resolved
Claude	Claude 3 Haiku Outage	No impact listed	22:29	22:29 (0 min)	resolved
Anthropic	Claude 3 Haiku Outage	No impact listed	22:29	22:29 (0 min)	resolved
Retell AI	Elevenlabs TTS Not Working	No impact listed	22:48	23:15 (27 min)	resolved
Bugsnag	Delays in event processing and notifications	No impact listed	23:37	May 17, 2024, 00:32 (55 min)	resolved

Still open from earlier days 11

Vendor	Incident	Impact	Started	Resolved	Status
Scaleway	[COCKPIT]-Service degraded on FR-PAR	Critical	May 15, 2024, 07:29	May 28, 2024, 12:19 (13 d)	resolved
Scaleway	[DATABASE] Instances stuck in initializing, or performing an unexpected a failover, or restarting	Major	May 15, 2024, 10:01	May 21, 2024, 15:15 (6 d)	resolved
Scaleway	Slowness on Dedibox/Elements consoles	Minor	May 14, 2024, 08:28	May 31, 2024, 15:50 (17 d)	resolved
Twilio	SMS Delivery Delays to Telesur Network in Suriname	Minor	May 15, 2024, 01:21	May 20, 2024, 02:14 (5 d)	resolved
Scaleway	[NETWORK] - No public access in ams1 hall 6 rack 60 bloc A to D	Minor	May 15, 2024, 07:50	May 31, 2024, 09:35 (16 d)	resolved
Scaleway	[FUNCTIONS/CONTAINERS] Network connectivity issues on fr-par region	Minor	May 15, 2024, 14:19	May 21, 2024, 12:52 (6 d)	resolved
Snyk	Delays affecting imports to Snyk	Minor	May 15, 2024, 14:31	07:56 (17 h)	resolved
Socket	Degraded Dashboard performance	Minor	May 15, 2024, 18:29	02:35 (8.1 h)	resolved
Sinch	Delivery Issue Germany - O2	Minor	May 15, 2024, 22:33	01:08 (2.6 h)	resolved
Hotjar	Some upgrades not billed correctly	No impact listed	May 15, 2024, 11:54	May 28, 2024, 10:03 (13 d)	resolved
Wiz	Prod-EU10 - Delay in Security Graph ingestion	No impact listed	May 15, 2024, 16:48	May 18, 2024, 15:46 (3 d)	resolved

Maintenance 20

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on Inbound/Outbound Tollfree SMS/MMS towards the US and Canada phone numbers	Maintenance	03:00	07:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll-Free MMS/SMS	Maintenance	03:00	07:00 (4.0 h)	resolved
Twilio	[Scheduled] US and Canada SMS and MMS Carrier partner Maintenance	Maintenance	03:00	07:00 (4.0 h)	resolved
Vonage	[Scheduled] USA & CA SMS, MMS - Planned maintenance affecting toll free numbers	Maintenance	03:00	07:00 (4.0 h)	resolved
Vonage	USA SMS - Delivery Degradation affecting a subset of Shortcodes towards Clearsky	Maintenance	03:36	04:13 (37 min)	resolved
Vonage	[Scheduled] Video Insights API and Video Inspector Tool Maintenance	Maintenance	04:00	06:00 (2.0 h)	resolved
Vonage	[Scheduled] USA SMS - Maintenance affecting Clearsky	Maintenance	04:20	11:00 (6.7 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	05:00	09:00 (4.0 h)	resolved
RevenueCat	[Scheduled] Database maintenance	Maintenance	05:00	05:54 (54 min)	resolved
Braze	[Scheduled] US Region Network Maintenance	Maintenance	05:00	10:00 (5.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 (SMSx) \| Operator Services \| Application and System Maintenance \| PCRSDI-11142	Maintenance	05:10	08:49 (3.6 h)	resolved
Coralogix	[Scheduled] Kafka infrastructure upgrade - Europe (Ireland) eu-west-1	Maintenance	07:00	17:00 (10 h)	resolved
Scaleway	[Scheduled] IoT Hub degraded mode	Maintenance	08:00	12:00 (4.0 h)	resolved
Sinch	[Scheduled] Campaigns Application Maintenance	Maintenance	12:30	14:00 (1.5 h)	resolved
Aircall	[Scheduled] Aircall Scheduled Maintenance — Thursday, May 16th 2024	Maintenance	20:00	20:46 (46 min)	resolved
Make	[Scheduled] Scheduled infrastructure maintenance	Maintenance	20:10	May 17, 2024, 00:10 (4.0 h)	resolved
Twilio	[Scheduled] Qatar SMS Carrier Maintenance - Vodafone	Maintenance	22:00	May 17, 2024, 04:00 (6.0 h)	resolved
Twilio	[Scheduled] Ukraine SMS Carrier Maintenance - Lifecell	Maintenance	22:00	May 17, 2024, 00:00 (2.0 h)	resolved
Vonage	[Scheduled] Ukraine SMS - Planned maintenance affecting Network Lifecell	Maintenance	22:00	May 17, 2024, 00:00 (2.0 h)	resolved
Vonage	Germany SMS - Delivery receipt latency towards the O2 (Telefonica) Network	Maintenance	23:59	May 17, 2024, 05:08 (5.2 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: PandaDoc, Sentry, Xero, Grammarly, Smartsheet, Claude, Anthropic, Twilio, Expo, Jina AI, GitHub Copilot, GitHub.

Cite this

55 vendor-reported incidents started on 2024-05-16 (UTC) across 36 vendors, 9 labelled major or critical by the vendor.

Title: Outages on May 16, 2024
Vendor: Rewindex daily outage roundup
Date: 2024-05-16 00:00 UTC
URL: https://rewindex.com/outages/2024-05-16

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