CompaniesXeroMonthly reportsMay 2024
Xero in May 2024: incidents, uptime and changes
15incidents posted
9labelled major or critical
98.59%free of major/critical
97.65%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 10 h 26 min, incident time 17 h 25 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 9 · Minor 6
Major and critical incidents 9
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global -Some customers may be experiencing issues collecting payments from Stripe | Major | 1.5 h | resolved | 05-01 | |
| NZ: Xero Mail - Some Xtra Mail customers failed to receive emails | Major | 2.9 h | resolved | 05-08 | |
| Global: XPM - Customers may be unable to access Clients page | Major | 26 min | resolved | 05-08 | |
| Australia: Tax- customers cannot print tax returns | Major | 1.8 h | resolved | 05-09 | |
| Global: XPM - Customers may be unable to create invoices | Major | 1.0 h | resolved | 05-14 | |
| UK Tax - Customers experiencing errors when creating filings | Major | 52 min | resolved | 05-14 | |
| AU: XPM - Some customers are unable to create invoices from Clients | Major | 49 min | resolved | 05-16 | |
| Global: XPM - Some customers are unable to access XPM | Major | 45 min | resolved | 05-29 | |
| Some customers experiencing error messages in NZ Tax and NZ Payroll | Major | 47 min | resolved | 05-31 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Global: Xero Me - some customers may experience issues creating expense claims | Minor | 37 min | resolved | 05-03 | |
| Global: XPM - Customers may be experiencing slowness in XPM | Minor | 1.1 h | resolved | 05-13 | |
| Global: Xero Shopify integration - Customers unable to access integration | Minor | 1.1 h | resolved | 05-27 | |
| Global: XPM - users cannot invite staff | Minor | 3.1 h | resolved | 05-28 | |
| Global: Practice Manager - entering time | Minor | 18 min | resolved | 05-29 | |
| Reporting - fonts changing when reports are exported | Minor | 45 min | resolved | 05-31 |
Maintenance 1
Show scheduled maintenance
Cite this
Xero posted 15 status incidents in May 2024 (9 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in May 2024
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2024/05