# Xero in May 2024: incidents, uptime and changes

> Xero in May 2024: 15 incidents on its status page (9 major or critical), 98.59% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2024/05
Last updated: 2024-06-01T00:00:00Z

- Incidents posted: 15 (major/critical: 9) · Maintenance: 1
- By vendor impact label: major 9, minor 6
- Uptime (vendor-reported): 98.59% free of major/critical incidents, 97.65% free of any incident; outage time 10 h 26 min, incident time 17 h 25 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2024](https://rewindex.com/company/xero/2024/04.md) · Next: [June 2024](https://rewindex.com/company/xero/2024/06.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global -Some customers may be experiencing issues collecting payments from Stripe](https://rewindex.com/company/xero/incidents/pplxzkkp2bqq.md) | major | 2024-05-01 22:59 UTC | 2024-05-02 00:29 UTC | 1.5 h | resolved |
| [NZ: Xero Mail - Some Xtra Mail customers failed to receive emails](https://rewindex.com/company/xero/incidents/yc4d13w3wkk7.md) | major | 2024-05-08 05:08 UTC | 2024-05-08 08:04 UTC | 2.9 h | resolved |
| [Global: XPM - Customers may be unable to access Clients page](https://rewindex.com/company/xero/incidents/w3yj98xvwx11.md) | major | 2024-05-08 05:13 UTC | 2024-05-08 05:39 UTC | 26 min | resolved |
| [Australia: Tax- customers cannot print tax returns](https://rewindex.com/company/xero/incidents/7v9qrbv7byd7.md) | major | 2024-05-09 02:32 UTC | 2024-05-09 04:17 UTC | 1.8 h | resolved |
| [Global: XPM - Customers may be unable to create invoices](https://rewindex.com/company/xero/incidents/v69nsv250y2s.md) | major | 2024-05-14 01:36 UTC | 2024-05-14 02:38 UTC | 1.0 h | resolved |
| [UK Tax - Customers experiencing errors when creating filings](https://rewindex.com/company/xero/incidents/np6yxxgcnkhs.md) | major | 2024-05-14 17:01 UTC | 2024-05-14 17:53 UTC | 52 min | resolved |
| [AU: XPM - Some customers are unable to create invoices from Clients](https://rewindex.com/company/xero/incidents/ythqv44g80kg.md) | major | 2024-05-16 04:46 UTC | 2024-05-16 05:35 UTC | 49 min | resolved |
| [Global: XPM - Some customers are unable to access XPM](https://rewindex.com/company/xero/incidents/l542l3hwj1p0.md) | major | 2024-05-29 03:01 UTC | 2024-05-29 03:46 UTC | 45 min | resolved |
| [Some customers experiencing error messages in NZ Tax and NZ Payroll](https://rewindex.com/company/xero/incidents/nt416sc7t8x3.md) | major | 2024-05-31 00:54 UTC | 2024-05-31 01:41 UTC | 47 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Global -Some customers may be experiencing issues collecting payments from Stripe](https://rewindex.com/company/xero/incidents/pplxzkkp2bqq.md) | major | 2024-05-01 22:59 UTC | 2024-05-02 00:29 UTC | 1.5 h | resolved |
| [Global: Xero Me - some customers may experience issues creating expense claims](https://rewindex.com/company/xero/incidents/vbbvz50281rt.md) | minor | 2024-05-03 03:53 UTC | 2024-05-03 04:30 UTC | 37 min | resolved |
| [NZ: Xero Mail - Some Xtra Mail customers failed to receive emails](https://rewindex.com/company/xero/incidents/yc4d13w3wkk7.md) | major | 2024-05-08 05:08 UTC | 2024-05-08 08:04 UTC | 2.9 h | resolved |
| [Global: XPM - Customers may be unable to access Clients page](https://rewindex.com/company/xero/incidents/w3yj98xvwx11.md) | major | 2024-05-08 05:13 UTC | 2024-05-08 05:39 UTC | 26 min | resolved |
| [Australia: Tax- customers cannot print tax returns](https://rewindex.com/company/xero/incidents/7v9qrbv7byd7.md) | major | 2024-05-09 02:32 UTC | 2024-05-09 04:17 UTC | 1.8 h | resolved |
| [Global: XPM - Customers may be experiencing slowness in XPM](https://rewindex.com/company/xero/incidents/frpnzt2479vg.md) | minor | 2024-05-13 23:36 UTC | 2024-05-14 00:45 UTC | 1.1 h | resolved |
| [Global: XPM - Customers may be unable to create invoices](https://rewindex.com/company/xero/incidents/v69nsv250y2s.md) | major | 2024-05-14 01:36 UTC | 2024-05-14 02:38 UTC | 1.0 h | resolved |
| [UK Tax - Customers experiencing errors when creating filings](https://rewindex.com/company/xero/incidents/np6yxxgcnkhs.md) | major | 2024-05-14 17:01 UTC | 2024-05-14 17:53 UTC | 52 min | resolved |
| [AU: XPM - Some customers are unable to create invoices from Clients](https://rewindex.com/company/xero/incidents/ythqv44g80kg.md) | major | 2024-05-16 04:46 UTC | 2024-05-16 05:35 UTC | 49 min | resolved |
| [Global: Xero Shopify integration - Customers unable to access integration](https://rewindex.com/company/xero/incidents/0zb5s00bvjf1.md) | minor | 2024-05-27 23:21 UTC | 2024-05-28 00:27 UTC | 1.1 h | resolved |
| [Global: XPM - users cannot invite staff](https://rewindex.com/company/xero/incidents/17rs8yq67pbk.md) | minor | 2024-05-28 06:11 UTC | 2024-05-28 09:15 UTC | 3.1 h | resolved |
| [Global: XPM - Some customers are unable to access XPM](https://rewindex.com/company/xero/incidents/l542l3hwj1p0.md) | major | 2024-05-29 03:01 UTC | 2024-05-29 03:46 UTC | 45 min | resolved |
| [Global: Practice Manager - entering time](https://rewindex.com/company/xero/incidents/4s9q69z65fgq.md) | minor | 2024-05-29 05:00 UTC | 2024-05-29 05:18 UTC | 18 min | resolved |
| [Some customers experiencing error messages in NZ Tax and NZ Payroll](https://rewindex.com/company/xero/incidents/nt416sc7t8x3.md) | major | 2024-05-31 00:54 UTC | 2024-05-31 01:41 UTC | 47 min | resolved |
| [Reporting - fonts changing when reports are exported](https://rewindex.com/company/xero/incidents/pdw8cqx0v406.md) | minor | 2024-05-31 02:02 UTC | 2024-05-31 02:47 UTC | 45 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Xero Bank Feeds Maintenance](https://rewindex.com/company/xero/incidents/wx2p96cp4tnq.md) | maintenance | 2024-05-26 18:30 UTC | 2024-05-26 19:00 UTC | 30 min | resolved |

## Cite this

Xero posted 15 status incidents in May 2024 (9 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2024/05
- Citation: Xero, “Xero in May 2024” (2024-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2024/05 (CC BY 4.0).
- Markdown link: `[Xero: Xero in May 2024 (2024-05-01)](https://rewindex.com/company/xero/2024/05)`


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Canonical: https://rewindex.com/company/xero/2024/05 · Markdown: https://rewindex.com/company/xero/2024/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T10:35:14.136Z