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Xero: NZ: Xero Mail - Some Xtra Mail customers failed to receive emails

Impact: majorStatus: resolvedStarted Resolved (2.9 h)1 updateSource: status.xero.com (opens in new tab)

Timeline of updates

  1. resolved

    We are aware that customers attempted to send emails from Xero via Xero Mail were failing to send to customers with Xtra email addresses. This issue impacted customers intermittently between 12pm, 5 May - 2.30pm, 9 May NZT. This issue is now resolved however we recommend that any emails sent during this time that failed to be sent to the recipient are resent by Xero. We apologise for the inconvenience that this issue caused.

From Xero’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Impact, status and times are the vendor’s own, as last archived. View on status.xero.com (opens in new tab). Xero profile · Recent Xero incidents · Markdown · JSON