# Xero: NZ: Xero Mail - Some Xtra Mail customers failed to receive emails

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-05-08 05:08 UTC · Resolved: 2024-05-08 08:04 UTC · Duration: 2.9 h
- Updates: 1
- [Vendor status page: https://status.xero.com/incidents/yc4d13w3wkk7](https://status.xero.com/incidents/yc4d13w3wkk7)
- [Company: Xero](https://rewindex.com/company/xero.md)

## Timeline of updates

- **resolved** 2024-05-08 08:04 UTC: We are aware that customers attempted to send emails from Xero via Xero Mail were failing to send to customers with Xtra email addresses. This issue impacted customers intermittently between 12pm, 5 May - 2.30pm, 9 May NZT. This issue is now resolved however we recommend that any emails sent during this time that failed to be sent to the recipient are resent by Xero. We apologise for the inconvenience that this issue caused.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/xero/incidents/yc4d13w3wkk7 · Markdown: https://rewindex.com/company/xero/incidents/yc4d13w3wkk7.md · JSON: https://rewindex.com/api/v1/companies/xero/incidents/yc4d13w3wkk7 · Generated 2026-10-18T11:44:47.378Z