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CompaniesTwilioMonthly reportsMay 2024

Twilio in May 2024: incidents, uptime and changes

168incidents posted
1labelled major or critical
99.80%free of major/critical
5.45%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 27 min, incident time 29.3 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 148 · No impact listed 19

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Service Disruption Impacting Flex, Voice, and MessagingMajor1.4 hresolved05-16

Other incidents 167

IncidentImpactStartedDurationStatusDay
Call Failures to a Subset of Twilio Brazil Phone NumbersMinor3.5 hresolved05-01
SMS Delivery Delays to Orange Network in MaliMinor34 hresolved05-01
Automated Alert: Minimal Customer ImpactMinor1.2 hresolved05-01
SMS Delivery Issue to Safaricom Network in KenyaMinor5.0 hresolved05-01
Inbound Call Failures to Twilio Phone Numbers in KenyaMinor19 hresolved05-01
SMS Delivery Delays and Failures to Tigo Network in HondurasMinor9.1 hresolved05-01
SMS Delivery Reports Delay to Multiple Networks in the US from a Subset of ShortcodesMinor15 hresolved05-01
Super SIM Network Connectivity IssuesMinor4.8 hresolved05-01
SMS Delivery Delays to Glo Network in NigeriaMinor3.0 hresolved05-01
Inbound Call Failures to a Subset of Twilio Trinidad and Tobago Phone NumbersMinor2 dresolved05-01
Hosted Numbers Customers Might be Facing Issues With Actions Related to Letter Of Authorization (LOA)Minor3.4 hresolved05-01
SMS Delivery Delays to Beeline network in TajikistanMinor6.0 hresolved05-02
VoiceBase Transcription DelaysMinor3.7 hresolved05-02
SMS Delivery Delays to Multiple Networks in the US from a Subset of Short CodesMinor3.6 hresolved05-02
SMS Delivery Delays to Moov Network in Ivory CoastMinor27 hresolved05-02
SMS Delivery Delays to Personal Telecom Network in ArgentinaNo impact listed0 minresolved05-02
Issues with Toll-Free Numbers ProvisioningMinor7 dresolved05-02
SMS Delivery Delays and Failures To Bmobile Network In Papua New GuineaMinor5.2 hresolved05-02
SMS Delivery Delays to Tigo Network in GuatemalaMinor5.1 hresolved05-02
MMS Delivery Failures to T-Mobile Network in the US for a Subset of Long CodesNo impact listed0 minresolved05-03
SMS Delivery Delays to Safaricom Network in KenyaMinor3.9 hresolved05-03
Loading Studio Flows Issues in the ConsoleMinor1.5 hresolved05-03
Billing Preference Notifications Not Saving in the Twilio ConsoleMinor3 dresolved05-03
SMS Delivery Delays to Beeline Network in TajikistanMinor14 hresolved05-03
SMS Delivery Delays to Rightel Network in IranMinor15 hresolved05-03
SMS Delivery Delays to Irancell Network in IranMinor15 hresolved05-04
Messaging-api-5xx-caused-by-smsNo impact listed0 minresolved05-04
SMS Delivery Delays to Proximus Mobility Network in the US Over a Subset of Short CodesMinor4.9 hresolved05-04
SMS Delivery Delays to Proximus Mobility Network in the US Over a Subset of Short CodesMinor29 hresolved05-04
Inbound Call Failures to a Subset of Twilio Phone Numbers in Porto Alegre BrazilMinor10 dresolved05-06
Inbound Call Quality Issues to a Subset of Twilio NumbersMinor4.6 hresolved05-06
On Call Engineers are Investigating an issue with Voice-Integrity Presto Pipeline where customers are not able to debug voice integrity or branded calling issues.No impact listed1.2 hresolved05-06
SMS Delivery Report Delays to Al Madar Network in LibyaMinor17 hresolved05-06
The Price of Japan National numbers(+8150) is Incorrect in Twilio ConsoleMinor2.9 hresolved05-07
SMS Delivery Delays to Claro Network in ColombiaMinor2.7 hresolved05-07
SMS Delivery Delays and Failures to Proximus mobility and Onvoy Spectrum Mobile networks in US over Subset of ShortcodesMinor3.7 hresolved05-08
SMS Delivery Delays to DigiMobile Network in SpainMinor7.9 hresolved05-08
SMS Delivery Delays to Malitel Network in MaliMinor21 hresolved05-08
SMS Delivery Failures to 2Degrees Network in New ZealandMinor4.2 hresolved05-08
Delay in loading of Flex Insight Data.Minor4.6 hresolved05-09
SMS Delivery Failures on US Cellular Network In The USMinor2.6 hresolved05-09
SMS Delivery Report Delays to Cingular Wireless AT&T Network in the US Over a Subset of Short Codes and Toll Free NumbersMinor8.0 hresolved05-09
SMS Delivery Delays to DigiMobile Network in SpainMinor35 hresolved05-09
SMS Delivery Delays to Tigo Network in BoliviaMinor7.0 hresolved05-09
SMS Delivery Delays to XL Network in IndonesiaMinor4.3 hresolved05-09
No-Code Partners Unable to Edit their Listing DetailsMinor2.9 hresolved05-09
SMS Delivery Delays to MTN Networks in Multiple Countries in South AfricaMinor3.0 hresolved05-10
Call Failures To And From Subset of Thailand NumbersMinor5.1 hresolved05-10
SMS Delivery Delays and Failure to UzMobile Network in UzbekistanMinor4.5 hresolved05-10
Customer using Event streams without advance insights features stopped receiving dataMinor1.9 hresolved05-10
SMS delivery delays to Dish Network in the US from a subset of shortcodesMinor5.4 hresolved05-10
Customers sending Phone Numbers in national format without the country code were receiving invalid number responses.No impact listed0 minresolved05-10
SMS Delivery Report Delays to Multiple Networks in the US for a Subset of ShortcodesNo impact listed3.0 hresolved05-10
SMS Delivery Delays to Orange Network in Burkina FasoMinor2.9 hresolved05-10
Sms Delivery Delays to Multiple Networks in SpainMinor2.9 hresolved05-11
Flex Insights Historical Dashboard UI is not Accessible and Delayed Data UploadsMinor2.1 hresolved05-11
SMS Delivery Failures to UzMobile Network in UzbekistanMinor17 hresolved05-11
SMS Delivery Delays to Telesur Network in SurinameMinor3 dresolved05-12
SMS Delivery Delays to AWCC Network in AfghanistanMinor32 hresolved05-12
SMS Delivery Delays to Viettel Network in BurundiMinor3 dresolved05-12
SMS Delivery Delays to Multiple Networks in TanzaniaMinor2 dresolved05-12
SMS Delivery Delay to Smart Network in PhilippinesMinor10 hresolved05-13
Account Security API incident for AT&T carrier in the United StatesMinor4.8 hresolved05-13
SMS Delivery Delays To US Cellular Corp Network In US Over A Subset Of ShortcodesMinor9.8 hresolved05-13
SMS Delivery Delays to Telekom Network in South AfricaMinor3.9 hresolved05-13
Twilio SMS Delivery Delays to Claro Networks in the Dominican Republic AffectedNo impact listed0 minresolved05-13
Automated Alert: No Customer ImpactNo impact listed53 minresolved05-14
SMS Delivery Delays to Smart Network in PhilippinesMinor9.2 hresolved05-14
SMS Delivery Delays to ISP Telecom network in US via Subset of ShortcodesMinor2.7 hresolved05-14
SMS Delivery Delays to Claro in Puerto RicoMinor3.7 hresolved05-14
SMS Delivery Delays to Orange Network in IsraelMinor7.9 hresolved05-14
SMS Delivery Failures to TMCEL Network in MozambiqueMinor6.6 hresolved05-14
SMS Delivery Delays to Orange Networks in Burkina FasoMinor1.9 hresolved05-14
SMS Delivery Delays to Mobilis Networks in AlgeriaMinor1.8 hresolved05-14
SMS Delivery Delays to MTN Network in the Ivory CoastMinor1.6 hresolved05-14
SMS Delivery Delays to Madar Networks in LibyaMinor1.4 hresolved05-14
SMS Delivery Delays to Telesur Network in SurinameMinor5 dresolved05-15
SMS Delivery Delays to Bakcell Network in AzerbaijanMinor4.7 hresolved05-15
On Call Engineers are Investigating Delayed Recording Transcriptions in all Regions due to VoiceBaseMinor40 minresolved05-15
SMS Delivery Delay and Failures to Nepal Telecom Networks in NepalMinor3.7 hresolved05-15
SMS Delivery Delays to Telenor Networks in PakistanMinor6.6 hresolved05-15
SMS Delivery Delays to Grameen Phone Networks in BangladeshMinor6.0 hresolved05-15
Increased number of Verify WhatsApp messages with a FAILED statusNo impact listed0 minresolved05-15
SMS Delivery Delays to Three Network in IndonesiaMinor4.1 hresolved05-15
SMS Delivery Delays to Multiple Networks in US Over a Subset of Toll Free and Short CodeMinor14 hresolved05-16
Inbound Call Failures to a Subset of Twilio Indonesian Phone NumbersMinor2.8 hresolved05-16
On Call Engineers are Investigating an IssueNo impact listed0 minresolved05-16
SMS Delivery Delays to Beeline Network in RussiaMinor4.5 hresolved05-16
MMS Delivery Failures To T-Mobile Network In USMinor11 hresolved05-16
Inbound Call Failures To A Subset Of Phone Numbers In BrazilMinor2.4 hresolved05-16
SMS Delivery Delays to Eastlink Network in CanadaMinor3.0 hresolved05-16
On Call Engineers are InvestigatingMinor32 minresolved05-16
Programmable Messaging API 5xxNo impact listed38 minresolved05-16
SMS Delivery Issues to and From Telefonica O2 Network in GermanyMinor45 hresolved05-17
Access Identify Verification API ErrorsMinor3.2 hresolved05-17
Failures Posting Update to Phone Number Records in IE1No impact listed0 minresolved05-17
On Call Engineers Are Investigating an IssueMinor1.1 hresolved05-17
SMS Delivery Failures and Delay to Algar Telecom Network in BrazilMinor3 dresolved05-18
SMS Delivery Report Delays to Telefonica O2 Network in GermanyMinor2 dresolved05-19
SMS Delivery Delays and Failures to MTN Network in ZambiaMinor29 hresolved05-19
SMS Delivery Delays To Multiple Networks In US Via A Subset Of ShortcodesMinor2.7 hresolved05-19
SMS Delivery Delays and Failures to Telesur Network in Suriname (746-02)Minor44 hresolved05-20
SMS Delivery Delay from Subscribers to a Subset of Twilio shortcodes in the United StatesNo impact listed0 minresolved05-20
Inbound Call Failures to a Subset of Twilio Denmark Phone NumbersMinor8.8 hresolved05-20
SMS Delivery Delays to Megafon Network in TajikistanMinor4.9 hresolved05-20
Verify AffectedNo impact listed0 minresolved05-20
Delays in Reporting Amount Billed for Super SIM UsageMinor6.2 hresolved05-21
500 Errors When Creating Alarms in ConsoleMinor2.8 hresolved05-21
Programmable Messaging AffectedNo impact listed0 minresolved05-21
Inbound Call Failures To A Subset Of Phone Numbers In Chile, Argentina, Ecuador And Colombia Phone Numbers.Minor7.8 hresolved05-22
SMS Delivery Delays to ISP Telecom Network in the U.S. via Subset of Short CodesMinor2 dresolved05-22
SMS Delivery Delays To Etisalat Network In EgyptMinor15 hresolved05-22
SMS Delivery Delays To MTN Network In YemenMinor3 dresolved05-22
SMS Delivery Delays to AWCC Network in AfghanistanMinor9.5 hresolved05-22
MMS Delivery Delays to Networks in the US From a Subset of ShortcodesMinor4.5 hresolved05-22
Twilio Voice AffectedNo impact listed0 minresolved05-22
Access Identity Verification API ErrorsMinor4.7 hresolved05-22
SMS Delivery Failures and Delays To Vodafone Network In SpainMinor15 hresolved05-23
SMS Delivery Delays and Failure to Telefonica Network in Spain via Subset of LongcodesMinor2.9 hresolved05-23
SMS Delivery Delays To Meteor Network In IrelandMinor6.6 hresolved05-23
SMS Delivery Failures To and From Multiple Networks in the Netherlands via a Subset of Twilio NumbersMinor2.9 hresolved05-23
SMS Delivery Delays to Multiple Networks in FranceMinor23 hresolved05-23
Connectivity Lost on 1% of Super SIM DevicesMinor9.0 hresolved05-23
SMS Delivery Report Delays to CTBC Networks in BrazilMinor20 minresolved05-23
SMS Delivery Delays To Flow / Lime Network In BarbadosMinor6.2 hresolved05-24
MMS Delivery Receipt Delays to Multiple Networks in the U.S. from a Subset of Short CodesMinor8.3 hresolved05-24
SMS Delivery Delays to Telekom Romania Network in RomaniaMinor6.7 hresolved05-24
MMS Delivery Receipt Delays to Verizon in the U.S. from a Subset of Short CodesMinor4.9 hresolved05-24
SMS Delivery Delays to Appalachian Wireless Network in the U.S.Minor4.8 hresolved05-24
Phone Numbers Outgoing Caller IDsMinor3.9 hresolved05-24
SMS Delivery Failures to Telenor Network in PakistanMinor8.3 hresolved05-25
SMS Delivery Delays to Tigo Network in ChadMinor4.8 hresolved05-25
SMS Delivery Failures to Proximus Mobility Network in US over a Subset of Short CodesMinor2.5 hresolved05-26
SMS Delivery Delays To and From Israel via Subset of Long Code NumberMinor2.8 hresolved05-26
SMS Delivery Delay to Drillisch Network in GermanyMinor2 dresolved05-27
SMS Delivery Delay to Fastweb SpA Network in ItalyMinor4.5 hresolved05-27
SMS Delivery Failures to Syriatel Network in SyriaMinor7.0 hresolved05-27
SMS Delivery Delays to Nuevatel Network in BoliviaMinor2.9 hresolved05-27
SMS Delivery Delays to Appalachian Networks in the USMinor4.8 hresolved05-27
Increased Latency and 500 HTTP Errors on Verify APINo impact listed0 minresolved05-27
SMS Delivery Delays and Failures on DiGi Network in MalaysiaMinor8.1 hresolved05-27
SMS Delivery Delay To RighTel Network In IranMinor5.0 hresolved05-28
SMS Delivery Delays to Altan Redes Network In Mexico Over a Subset of Long CodesMinor4.8 hresolved05-28
Some New UK Customers Are Unable to Provision Phone Numbers to Their Trial Account Using the “Get Phone Number” Button via the SMS Onboarding TutorialMinor13 hresolved05-28
Call Quality Problems to MTN Network in GhanaMinor4.6 hresolved05-28
SMS Delivery Delays and Failures to Small Networks in the US via subset of ShortcodesMinor2.7 hresolved05-29
Super SIM Network Connectivity IssuesMinor5.8 hresolved05-29
MMS Delivery Delays to Verizon network in US via subset of ShortcodesMinor4.4 hresolved05-29
Inbound Call Failures to a Subset of Twilio Uganda Phone NumbersMinor2.8 hresolved05-29
SMS Delivery Delays to Multiple Networks in the US via a Subset of ShortcodesMinor4.2 hresolved05-29
SMS Delivery Delays to Meteor Network In IrelandMinor3.5 hresolved05-29
SMS Delivery Delays to Movistar Network in PeruMinor5.0 hresolved05-29
New Phone Number Registrations Is Down for One of Our Vendors for Branded CallsMinor28 hresolved05-29
Call Quality Problems to MCI Network in IranMinor29 hresolved05-29
On Call Engineers Are Investigating an Issue With Outbound Cloud API WhatsApp Messages Are Being DelayedNo impact listed30 minresolved05-30
SMS Delivery Delays to Orange Network in MaliMinor8.2 hresolved05-30
SMS Delivery Delays to Tcell Network in TajikistanMinor2 dresolved05-30
SMS Delivery Delays to Entel Network in BoliviaMinor7.5 hresolved05-30
SMS Delivery Delays to MPT Network in MyanmarMinor7.8 hresolved05-30
SMS Delivery Failures to Singapore For a Small Subset of Pre-registered Sender IDsNo impact listed0 minresolved05-30
SMS Delivery Delays to Dish Network in the US from a Subset of Short CodesMinor2.9 hresolved05-30
Delayed Data load for Flex Insights HRMinor3.6 hresolved05-31
Voice Intelligence May Be Experiencing Delays Processing Their Transcriptions When Using Sentiment Analysis or Summarisation FeaturesMinor53 minresolved05-31
SMS Delivery Delays to Orange Network in Sierra LeoneMinor11 hresolved05-31
SMS Delivery Delays and Delivery Failures to MobiFone Network in Vietnam for a Subset of Alphanumeric SendersMinor19 hresolved05-31
One-Click Integration Between Google Dialogflow CX and Twilio VirtualAgent DegradedMinor3.4 hresolved05-31
SMS Delivery Delays to Nextel SA Networks in ChileMinor8.6 hresolved05-31

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Twilio posted 168 status incidents in May 2024 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in May 2024
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2024/05

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