Outages by dayFebruary 2, 2021

Outages on February 2, 2021

UTC day 2021-02-02 (Feb 2, 2021, 00:00 to Feb 2, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

33incidents started

8labelled major or critical

25vendors with a new incident

9still open from earlier days

By vendor label: Critical 2 · Major 6 · Minor 20 · No impact listed 5 · 8 maintenance

Incidents started this day 33

Vendor	Incident	Impact	Started	Resolved	Status
Firebolt	Engines may fail to start or stop	Critical	00:00	00:00 (0 min)	resolved
SurveyMonkey	Email messages not sending	Critical	22:05	Feb 3, 2021, 04:40 (6.6 h)	resolved
Box	[Major] Issue with Uploads, Downloads	Major	01:09	01:31 (22 min)	resolved
Asana	Emails sent to Asana not creating tasks	Major	10:18	11:13 (55 min)	resolved
InfluxData (InfluxDB Cloud)	Issue executing tasks in AWS eu-central region	Major	12:36	14:07 (1.5 h)	resolved
SurveyMonkey	RESOLVED - Seeing errors when trying to login to account and complete a survey	Major	18:38	19:30 (52 min)	resolved
Grammarly	Grammarly is experiencing a service interruption	Major	19:06	19:32 (26 min)	resolved
Heap	Intermittent App Failures	Major	19:39	21:57 (2.3 h)	resolved
Sentry	Elevated Error Rate in File Upload, Event Traceback Processing and Event Symbolification	Minor	01:00	01:00 (0 min)	resolved
Discord	Increased API Latency and Slow Message Sends	Minor	01:08	01:42 (34 min)	resolved
Xero	Investigating Possible Reporting Issue	Minor	01:18	02:55 (1.6 h)	resolved
Twilio	MMS Delivery Report Delay from a Subset of Shortcodes to AT&T US (311-180)	Minor	03:05	15:20 (12 h)	resolved
InfluxData (InfluxDB Cloud)	Tasks failing in EU-Central-1	Minor	10:27	11:10 (43 min)	resolved
Elastic Cloud	Experiencing issues with provisioning new capacity in some AWS regions	Minor	11:23	11:46 (23 min)	resolved
GitHub Copilot	Incident on 2021-02-02 13:52 UTC	Minor	13:52	14:28 (36 min)	resolved
GitHub	Incident on 2021-02-02 13:52 UTC	Minor	13:52	14:28 (36 min)	resolved
SparkPost	Elevated reporting error rates and data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)	Minor	14:47	15:51 (1.1 h)	resolved
MessageBird (Bird)	SMS delivery delays	Minor	16:00	16:41 (41 min)	resolved
Sinch	Service Notification - Dashboard	Minor	16:52	Feb 3, 2021, 06:54 (14 h)	resolved
Heap	Temporary Data Latency	Minor	16:55	Feb 4, 2021, 02:24 (33 h)	resolved
New Relic	Alerts and UI Delays for US and EU Regions	Minor	19:39	20:45 (1.1 h)	resolved
Twilio	SMS Delivery Delays to Ooredoo Kuwait	Minor	19:47	Feb 6, 2021, 00:04 (3 d)	resolved
Grain	Zoom Webhook Delays	Minor	20:17	Feb 3, 2021, 20:57 (25 h)	resolved
Twilio	MMS Delivery Report Delays when sending to US T-Mobile on a subset of Twilio Short Codes	Minor	21:49	Feb 3, 2021, 00:58 (3.1 h)	resolved
Statuspage	Some users are experiencing intermittent 500s	Minor	22:04	23:10 (1.1 h)	resolved
Twilio	AvailablePhoneNumbers API returning 500 When Including Beta=false Parameter	Minor	22:36	Feb 3, 2021, 03:26 (4.8 h)	resolved
Segment	Personas: realtime computed trait and audience delays	Minor	22:41	Feb 3, 2021, 00:06 (1.4 h)	resolved
Honeycomb	Secure Tenancy teams: elevated error rates on queries	Minor	23:20	23:53 (33 min)	resolved
Mux	VOD HLS Playback, MP4, and Direct Upload Errors	No impact listed	01:24	04:11 (2.8 h)	resolved
Grafana Cloud	Synthetic Monitoring API Outage	No impact listed	04:23	05:06 (43 min)	resolved
MessageBird (Bird)	Reporting unavailable in Inbox	No impact listed	09:59	10:24 (25 min)	resolved
Twilio	Internal Incident Caused Accounts Upgrading Failure	No impact listed	11:45	11:45 (0 min)	resolved
Help Scout	Issues with Beacon Chat	No impact listed	16:30	16:30 (0 min)	resolved

Still open from earlier days 9

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	SMS Delivery Failures to Myanmar	Critical	Feb 1, 2021, 01:12	08:15 (31 h)	resolved
Lever	Resumes not parsing	Minor	Jan 28, 2021, 17:42	Feb 17, 2021, 18:57 (20 d)	resolved
JFrog	Degraded performance with Artifactory and Xray	Minor	Jan 28, 2021, 20:52	Feb 17, 2021, 11:38 (20 d)	resolved
Sinch	Delivery issues - Asia Cell Iraq	Minor	Feb 1, 2021, 05:11	02:01 (21 h)	resolved
Elastic Cloud	Constrained deployment capacity in AWS eu-west-2b (London)	Minor	Feb 1, 2021, 14:31	03:00 (12 h)	resolved
Lever	LTI outage causing blank data	Minor	Feb 1, 2021, 16:27	Feb 3, 2021, 15:15 (47 h)	resolved
Heap	Temporary Data Latency	Minor	Feb 1, 2021, 21:06	07:00 (9.9 h)	resolved
Substack	Service outage	No impact listed	Feb 1, 2021, 21:27	01:28 (4.0 h)	resolved
Greenhouse	Issues accessing the Greenhouse Marketing Site and Help Center	No impact listed	Feb 1, 2021, 21:34	00:16 (2.7 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	[Scheduled] V1 Voice and Messaging Maintenance	Maintenance	05:00	06:00 (1.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:01	12:00 (7.0 h)	resolved
Sinch	[Scheduled] Scheduled Maintenance - Calling Services	Maintenance	07:00	11:00 (4.0 h)	resolved
Sinch	[Scheduled] [SSL Certificate Renewal and Installation] REST API Gateways - 2nd February 2021 @ 09:00-11:00 UTC)	Maintenance	09:00	11:00 (2.0 h)	resolved
MessageBird (Bird)	[Scheduled] Urgent maintenance on smpp01.messagebird.com	Maintenance	09:00	09:04 (4 min)	resolved
Sinch	[Scheduled] Sinch Operator Notification - US Regional Operators	Maintenance	10:00	12:00 (2.0 h)	resolved
Twilio	[Scheduled] Carrier Partner Maintenance - Small US Regional Carriers	Maintenance	10:00	12:00 (2.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:00	Feb 3, 2021, 00:00 (4.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Firebolt, SurveyMonkey, Box, Asana, InfluxData (InfluxDB Cloud), Grammarly, Heap, Sentry, Discord, Xero, Twilio, Elastic Cloud.

Cite this

33 vendor-reported incidents started on 2021-02-02 (UTC) across 25 vendors, 8 labelled major or critical by the vendor.

Title: Outages on February 2, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-02-02 00:00 UTC
URL: https://rewindex.com/outages/2021-02-02

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