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CompaniesHelp ScoutIncidents

Help Scout: Issues with Beacon Chat

No impact listedStatus: resolvedStarted Resolved (0 min)1 updatestatus.helpscout.com (opens in new tab)

Timeline of updates

  1. resolved

    We identified an issue with chat this morning starting at 11:15 EST which resulted in degraded performance for all chat Users working in Help Scout and interacting with Beacon as an end user. This issue lasted around 30 minutes, resolving at 11:40 EST. During this time frame, Help Scout Users may have noticed chats disconnecting and/or the UI freezing or lagging when trying to access a chat. End users may have experienced similar issues when using Chat features via Beacon. Preventing these issues in the future is a top priority for our team. We apologize for the trouble this morning!

From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2021-02-02 16:30 UTC, resolved after 0 min, 1 update(s).

Title
Issues with Beacon Chat
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd

Help Scout profileRecent Help Scout incidentsAll outages on February 2, 2021Help Scout in February 2021MarkdownJSON