# Help Scout: Issues with Beacon Chat

> Help Scout status incident “Issues with Beacon Chat” on 2021-02-02: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd
Last updated: 2021-02-02T16:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-02-02 16:30 UTC · Resolved: 2021-02-02 16:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/4g60kbbz9kjd](https://status.helpscout.com/incidents/4g60kbbz9kjd)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-02-02 16:30 UTC: We identified an issue with chat this morning starting at 11:15 EST which resulted in degraded performance for all chat Users working in Help Scout and interacting with Beacon as an end user. This issue lasted around 30 minutes, resolving at 11:40 EST. During this time frame, Help Scout Users may have noticed chats disconnecting and/or the UI freezing or lagging when trying to access a chat. End users may have experienced similar issues when using Chat features via Beacon. Preventing these issues in the future is a top priority for our team. We apologize for the trouble this morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2021-02-02 16:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd
- Citation: Help Scout, “Issues with Beacon Chat” (2021-02-02 16:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd (CC BY 4.0).
- Markdown link: `[Help Scout: Issues with Beacon Chat (2021-02-02)](https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd)`


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Canonical: https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd · Markdown: https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/4g60kbbz9kjd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:07:30.249Z