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CompaniesHelp ScoutMonthly reportsFebruary 2021

Help Scout in February 2021: incidents, uptime and changes

4incidents posted
1labelled major or critical
99.88%free of major/critical
98.68%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 48 min, incident time 8 h 49 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 2 · No impact listed 1

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Issues with Beacon ChatMajor48 minresolved02-18

Other incidents 3

IncidentImpactStartedDurationStatusDay
Issues with Beacon ChatNo impact listed0 minresolved02-02
Email delays for some accountsMinor7.3 hresolved02-03
Login IssueMinor43 minresolved02-26

Cite this

Help Scout posted 4 status incidents in February 2021 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Help Scout in February 2021
Vendor
Help Scout
Date
URL
https://rewindex.com/company/help-scout/2021/02

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