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CompaniesHeapMonthly reportsFebruary 2021

Heap in February 2021: incidents, uptime and changes

13incidents posted
4labelled major or critical
74.44%free of major/critical
67.13%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 7.2 days, incident time 9.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 4 · Minor 9

Major and critical incidents 4

IncidentImpactStartedDurationStatusDay
Intermittent App FailuresMajor2.3 hresolved02-02
Salesforce Marketing Cloud (ExactTarget) data-in latencyMajor5 dresolved02-04
Temporary Data LatencyMajor36 hresolved02-10
Plan Selection Page UnavailableMajor4.7 hresolved02-24

Other incidents 9

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyMinor9.9 hresolved02-01
Temporary Data LatencyMinor33 hresolved02-02
Temporary Data LatencyMinor5.5 hresolved02-04
Temporary Data LatencyMinor4.8 hresolved02-05
Temporary Data LatencyMinor9.0 hresolved02-08
Temporary Data LatencyMinor5.1 hresolved02-09
Source Integrations Service DisruptionMinor1.1 hresolved02-10
Heap Connect Sync DelaysMinor5.8 hresolved02-11
Temporary Data LatencyMinor7.0 hresolved02-25

Maintenance 1

Show scheduled maintenance

Cite this

Heap posted 13 status incidents in February 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in February 2021
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2021/02

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