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CompaniesHeapMonthly reportsMarch 2021

Heap in March 2021: incidents, uptime and changes

12incidents posted
3labelled major or critical
81.03%free of major/critical
76.70%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5.9 days, incident time 7.2 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 5 · No impact listed 4

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
Queries StallingMajor57 minresolved03-16
Appcues Data Out Integration Sync LatencyMajor5 dresolved03-17
Salesforce Sources Page OutageMajor17 hresolved03-30

Other incidents 9

IncidentImpactStartedDurationStatusDay
Temporary Data LatencyNo impact listed3.6 hresolved03-03
Some app queries may be unavailableNo impact listed1.3 hresolved03-05
Account Health Analysis Query UnavailabilityMinor25 minresolved03-09
Temporary Data LatencyMinor14 hresolved03-09
Signup/Login RedirectsMinor10 minresolved03-09
Temporary Data LatencyNo impact listed26 hresolved03-11
Queries stallingNo impact listed2.9 hresolved03-12
Temporary Data LatencyMinor18 hresolved03-15
Temporary Data LatencyMinor11 hresolved03-17

Maintenance 1

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Cite this

Heap posted 12 status incidents in March 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in March 2021
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2021/03

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