# Heap in March 2021: incidents, uptime and changes

> Heap in March 2021: 12 incidents on its status page (3 major or critical), 81.03% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2021/03
Last updated: 2021-04-01T00:00:00Z

- Incidents posted: 12 (major/critical: 3) · Maintenance: 1
- By vendor impact label: major 3, minor 5, none 4
- Uptime (vendor-reported): 81.03% free of major/critical incidents, 76.70% free of any incident; outage time 5.9 days, incident time 7.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2021](https://rewindex.com/company/heap/2021/02.md) · Next: [April 2021](https://rewindex.com/company/heap/2021/04.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Queries Stalling](https://rewindex.com/company/heap/incidents/249mwh8w7bx9.md) | major | 2021-03-16 18:36 UTC | 2021-03-16 19:33 UTC | 57 min | resolved |
| [Appcues Data Out Integration Sync Latency](https://rewindex.com/company/heap/incidents/l3l1k7vkxcsd.md) | major | 2021-03-17 18:01 UTC | 2021-03-22 20:53 UTC | 5 d | resolved |
| [Salesforce Sources Page Outage](https://rewindex.com/company/heap/incidents/07g42pb3nfzt.md) | major | 2021-03-30 20:57 UTC | 2021-03-31 14:15 UTC | 17 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/x64swvlzcnpr.md) | none | 2021-03-03 02:43 UTC | 2021-03-03 06:20 UTC | 3.6 h | resolved |
| [Some app queries may be unavailable](https://rewindex.com/company/heap/incidents/r29y9szzvm0t.md) | none | 2021-03-05 03:58 UTC | 2021-03-05 05:14 UTC | 1.3 h | resolved |
| [Account Health Analysis Query Unavailability](https://rewindex.com/company/heap/incidents/8qvgc4vmgvvh.md) | minor | 2021-03-09 15:51 UTC | 2021-03-09 16:16 UTC | 25 min | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/42gj4m5fbl05.md) | minor | 2021-03-09 15:51 UTC | 2021-03-10 05:37 UTC | 14 h | resolved |
| [Signup/Login Redirects](https://rewindex.com/company/heap/incidents/qfp70k8gqmrn.md) | minor | 2021-03-09 22:46 UTC | 2021-03-09 22:56 UTC | 10 min | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/7h6dp270gs47.md) | none | 2021-03-11 16:21 UTC | 2021-03-12 18:05 UTC | 26 h | resolved |
| [Queries stalling](https://rewindex.com/company/heap/incidents/6qchsr9b1l1d.md) | none | 2021-03-12 17:48 UTC | 2021-03-12 20:42 UTC | 2.9 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/wb082xm7xw7t.md) | minor | 2021-03-15 22:29 UTC | 2021-03-16 16:53 UTC | 18 h | resolved |
| [Queries Stalling](https://rewindex.com/company/heap/incidents/249mwh8w7bx9.md) | major | 2021-03-16 18:36 UTC | 2021-03-16 19:33 UTC | 57 min | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/9kdcx3tg856m.md) | minor | 2021-03-17 17:58 UTC | 2021-03-18 04:51 UTC | 11 h | resolved |
| [Appcues Data Out Integration Sync Latency](https://rewindex.com/company/heap/incidents/l3l1k7vkxcsd.md) | major | 2021-03-17 18:01 UTC | 2021-03-22 20:53 UTC | 5 d | resolved |
| [Salesforce Sources Page Outage](https://rewindex.com/company/heap/incidents/07g42pb3nfzt.md) | major | 2021-03-30 20:57 UTC | 2021-03-31 14:15 UTC | 17 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance](https://rewindex.com/company/heap/incidents/8wrsdn7sl3zw.md) | maintenance | 2021-03-17 01:02 UTC | 2021-03-17 01:03 UTC | 1 min | resolved |

## Cite this

Heap posted 12 status incidents in March 2021 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2021/03
- Citation: Heap, “Heap in March 2021” (2021-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2021/03 (CC BY 4.0).
- Markdown link: `[Heap: Heap in March 2021 (2021-03-01)](https://rewindex.com/company/heap/2021/03)`


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Canonical: https://rewindex.com/company/heap/2021/03 · Markdown: https://rewindex.com/company/heap/2021/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:08:22.778Z