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CompaniesHeapMonthly reportsApril 2021

Heap in April 2021: incidents, uptime and changes

7incidents posted
5labelled major or critical
99.19%free of major/critical
98.59%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 5 h 47 min, incident time 10 h 9 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 4 · Minor 2

Major and critical incidents 5

IncidentImpactStartedDurationStatusDay
Heap Connect Sync DelaysCritical1.6 hresolved04-22
App UnavailabilityMajor1.3 hresolved04-13
Intermittently Failing QueriesMajor1.6 hresolved04-15
App UnavailabilityMajor1.4 hresolved04-22
Queries failingMajor25 minresolved04-26

Other incidents 2

IncidentImpactStartedDurationStatusDay
New Event Definitions Unavailable for AnalysisMinor3.3 hresolved04-02
Queries failingMinor1.1 hresolved04-09

Cite this

Heap posted 7 status incidents in April 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

Title
Heap in April 2021
Vendor
Heap
Date
URL
https://rewindex.com/company/heap/2021/04

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