# Heap in April 2021: incidents, uptime and changes

> Heap in April 2021: 7 incidents on its status page (5 major or critical), 99.19% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2021/04
Last updated: 2021-05-01T00:00:00Z

- Incidents posted: 7 (major/critical: 5) · Maintenance: 0
- By vendor impact label: critical 1, major 4, minor 2
- Uptime (vendor-reported): 99.19% free of major/critical incidents, 98.59% free of any incident; outage time 5 h 47 min, incident time 10 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2021](https://rewindex.com/company/heap/2021/03.md) · Next: [May 2021](https://rewindex.com/company/heap/2021/05.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/y06vvp1nljhp.md) | critical | 2021-04-22 16:21 UTC | 2021-04-22 17:59 UTC | 1.6 h | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/gk2rlnmkv1yq.md) | major | 2021-04-13 13:28 UTC | 2021-04-13 14:48 UTC | 1.3 h | resolved |
| [Intermittently Failing Queries](https://rewindex.com/company/heap/incidents/3f3pftv3q22x.md) | major | 2021-04-15 22:33 UTC | 2021-04-16 00:08 UTC | 1.6 h | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/fkf7s40cr433.md) | major | 2021-04-22 15:32 UTC | 2021-04-22 16:53 UTC | 1.4 h | resolved |
| [Queries failing](https://rewindex.com/company/heap/incidents/w5d0q5x46xnc.md) | major | 2021-04-26 03:49 UTC | 2021-04-26 04:14 UTC | 25 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [New Event Definitions Unavailable for Analysis](https://rewindex.com/company/heap/incidents/tgrrjbljsfsk.md) | minor | 2021-04-02 20:52 UTC | 2021-04-03 00:10 UTC | 3.3 h | resolved |
| [Queries failing](https://rewindex.com/company/heap/incidents/5cmt5svj7tyk.md) | minor | 2021-04-09 05:06 UTC | 2021-04-09 06:10 UTC | 1.1 h | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/gk2rlnmkv1yq.md) | major | 2021-04-13 13:28 UTC | 2021-04-13 14:48 UTC | 1.3 h | resolved |
| [Intermittently Failing Queries](https://rewindex.com/company/heap/incidents/3f3pftv3q22x.md) | major | 2021-04-15 22:33 UTC | 2021-04-16 00:08 UTC | 1.6 h | resolved |
| [App Unavailability](https://rewindex.com/company/heap/incidents/fkf7s40cr433.md) | major | 2021-04-22 15:32 UTC | 2021-04-22 16:53 UTC | 1.4 h | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/y06vvp1nljhp.md) | critical | 2021-04-22 16:21 UTC | 2021-04-22 17:59 UTC | 1.6 h | resolved |
| [Queries failing](https://rewindex.com/company/heap/incidents/w5d0q5x46xnc.md) | major | 2021-04-26 03:49 UTC | 2021-04-26 04:14 UTC | 25 min | resolved |

## Cite this

Heap posted 7 status incidents in April 2021 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2021/04
- Citation: Heap, “Heap in April 2021” (2021-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2021/04 (CC BY 4.0).
- Markdown link: `[Heap: Heap in April 2021 (2021-04-01)](https://rewindex.com/company/heap/2021/04)`


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Canonical: https://rewindex.com/company/heap/2021/04 · Markdown: https://rewindex.com/company/heap/2021/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:54:31.405Z