# Heap in February 2021: incidents, uptime and changes

> Heap in February 2021: 13 incidents on its status page (4 major or critical), 74.44% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Heap’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/heap/2021/02
Last updated: 2021-03-01T00:00:00Z

- Incidents posted: 13 (major/critical: 4) · Maintenance: 1
- By vendor impact label: major 4, minor 9
- Uptime (vendor-reported): 74.44% free of major/critical incidents, 67.13% free of any incident; outage time 7.2 days, incident time 9.2 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2021](https://rewindex.com/company/heap/2021/01.md) · Next: [March 2021](https://rewindex.com/company/heap/2021/03.md) · [All months](https://rewindex.com/company/heap/reports.md) · [Heap](https://rewindex.com/company/heap.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Intermittent App Failures](https://rewindex.com/company/heap/incidents/lgp1ks67fj6s.md) | major | 2021-02-02 19:39 UTC | 2021-02-02 21:57 UTC | 2.3 h | resolved |
| [Salesforce Marketing Cloud (ExactTarget) data-in latency](https://rewindex.com/company/heap/incidents/0vhq1pmsmzfl.md) | major | 2021-02-04 15:18 UTC | 2021-02-10 00:09 UTC | 5 d | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/1pyv628jyw7m.md) | major | 2021-02-10 17:32 UTC | 2021-02-12 05:29 UTC | 36 h | resolved |
| [Plan Selection Page Unavailable](https://rewindex.com/company/heap/incidents/4cw0gbs7v2rn.md) | major | 2021-02-24 20:46 UTC | 2021-02-25 01:25 UTC | 4.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/dm1vj8r5jjyr.md) | minor | 2021-02-01 21:06 UTC | 2021-02-02 07:00 UTC | 9.9 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/fyb4rp06bs3n.md) | minor | 2021-02-02 16:55 UTC | 2021-02-04 02:24 UTC | 33 h | resolved |
| [Intermittent App Failures](https://rewindex.com/company/heap/incidents/lgp1ks67fj6s.md) | major | 2021-02-02 19:39 UTC | 2021-02-02 21:57 UTC | 2.3 h | resolved |
| [Salesforce Marketing Cloud (ExactTarget) data-in latency](https://rewindex.com/company/heap/incidents/0vhq1pmsmzfl.md) | major | 2021-02-04 15:18 UTC | 2021-02-10 00:09 UTC | 5 d | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/mhzz45c1zmhb.md) | minor | 2021-02-04 20:05 UTC | 2021-02-05 01:32 UTC | 5.5 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/gf1jjrmgrqxz.md) | minor | 2021-02-05 18:33 UTC | 2021-02-05 23:24 UTC | 4.8 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/q56x8gy93dt4.md) | minor | 2021-02-08 20:04 UTC | 2021-02-09 05:03 UTC | 9.0 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/hm62pjbt5vvz.md) | minor | 2021-02-09 20:05 UTC | 2021-02-10 01:13 UTC | 5.1 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/1pyv628jyw7m.md) | major | 2021-02-10 17:32 UTC | 2021-02-12 05:29 UTC | 36 h | resolved |
| [Source Integrations Service Disruption](https://rewindex.com/company/heap/incidents/sqhdl11kbp52.md) | minor | 2021-02-10 21:56 UTC | 2021-02-10 23:00 UTC | 1.1 h | resolved |
| [Heap Connect Sync Delays](https://rewindex.com/company/heap/incidents/kysh128mqh9n.md) | minor | 2021-02-11 08:50 UTC | 2021-02-11 14:36 UTC | 5.8 h | resolved |
| [Plan Selection Page Unavailable](https://rewindex.com/company/heap/incidents/4cw0gbs7v2rn.md) | major | 2021-02-24 20:46 UTC | 2021-02-25 01:25 UTC | 4.7 h | resolved |
| [Temporary Data Latency](https://rewindex.com/company/heap/incidents/f3kh4wk98qr1.md) | minor | 2021-02-25 17:30 UTC | 2021-02-26 00:29 UTC | 7.0 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Maintenance Window](https://rewindex.com/company/heap/incidents/559rvy6xgml5.md) | maintenance | 2021-02-22 01:49 UTC | 2021-02-22 01:50 UTC | 1 min | resolved |

## Cite this

Heap posted 13 status incidents in February 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/heap/2021/02
- Citation: Heap, “Heap in February 2021” (2021-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/heap/2021/02 (CC BY 4.0).
- Markdown link: `[Heap: Heap in February 2021 (2021-02-01)](https://rewindex.com/company/heap/2021/02)`


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Canonical: https://rewindex.com/company/heap/2021/02 · Markdown: https://rewindex.com/company/heap/2021/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:19:25.847Z