Outages by dayFebruary 5, 2021

Outages on February 5, 2021

UTC day 2021-02-05 (Feb 5, 2021, 00:00 to Feb 5, 2021, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

25incidents started

5labelled major or critical

16vendors with a new incident

10still open from earlier days

By vendor label: Critical 2 · Major 3 · Minor 18 · No impact listed 2 · 7 maintenance

Incidents started this day 25

Vendor	Incident	Impact	Started	Resolved	Status
Hotjar	Issue with surveys being incorrectly shown	Critical	10:00	10:00 (0 min)	resolved
Elastic Cloud	Cloud User Console Connectivity	Critical	17:03	23:16 (6.2 h)	resolved
Jira	Applications unable to attach attachments to issues	Major	14:32	22:39 (8.1 h)	resolved
LogRocket	Reports of dashboard not loading	Major	16:22	Feb 6, 2021, 05:14 (13 h)	resolved
Elastic Cloud	Orchestration Problem	Major	18:55	22:13 (3.3 h)	resolved
Twilio	MMS Delivery Report Delays from a Subset of Toll-Free Numbers to AT&T US	Minor	03:13	14:50 (12 h)	resolved
Twilio	SMS Delivery Issues to Brazil Nextel Network	Minor	06:27	11:13 (4.8 h)	resolved
Bitbucket	Performance Degradation on Bitbucket Cloud Website	Minor	08:53	09:36 (43 min)	resolved
Twilio	SMS Delivery Delays to Alfa Lebanon	Minor	13:04	15:33 (2.5 h)	resolved
Datadog	Slightly elevated error rate on the web application	Minor	14:33	14:51 (18 min)	resolved
Mixpanel	Degraded Raw Export API Performance on a subset of projects	Minor	15:16	20:41 (5.4 h)	resolved
MessageBird (Bird)	Programmable Conversations - Twitter DM	Minor	17:51	20:07 (2.3 h)	resolved
PandaDoc	Problems with the PandaDoc dashboard.	Minor	17:55	19:30 (1.6 h)	resolved
Klaviyo	Delay in Analytics Processing for 12.5% of Metrics	Minor	17:57	Feb 9, 2021, 05:26 (3 d)	resolved
Twilio	Delays in Fetching Messages Logs	Minor	18:32	21:06 (2.6 h)	resolved
Render	Users cannot create new Addons	Minor	18:32	Feb 6, 2021, 02:41 (8.2 h)	resolved
Heap	Temporary Data Latency	Minor	18:33	23:24 (4.8 h)	resolved
Twilio	SMS Delivery Delays to Alfa Lebanon	Minor	19:36	Feb 6, 2021, 14:55 (19 h)	resolved
Twilio	HTTP 500 Errors for Serverless	Minor	19:42	20:40 (58 min)	resolved
Twilio	SMS Delivery Failures on Austrian Twilio Numbers	Minor	19:51	Feb 6, 2021, 01:00 (5.2 h)	resolved
Linode (Akamai)	Upstream Loss - Some Paths Dallas	Minor	21:45	Feb 6, 2021, 15:30 (18 h)	resolved
New Relic	Infrastructure Alerts and UI Delays for US Region	Minor	22:37	Feb 6, 2021, 00:21 (1.7 h)	resolved
Optimizely	Find Incident - Canada East Region (CAEA01)	Minor	23:26	Feb 8, 2021, 01:51 (2 d)	resolved
Twilio	On Call Engineers are Investigating	No impact listed	03:49	04:26 (37 min)	resolved
New Relic	US and EU regions NR UI may be unavailable	No impact listed	16:09	16:44 (35 min)	resolved

Still open from earlier days 10

Vendor	Incident	Impact	Started	Resolved	Status
Red Hat (incl. Quay.io)	connect.redhat.com-Container Factory - Partner Certification Workflow	Critical	Feb 4, 2021, 22:31	00:01 (1.5 h)	resolved
Maven Central	Staging operations on oss.sonatype.org running extremely long	Major	Feb 4, 2021, 15:00	Feb 6, 2021, 05:20 (38 h)	resolved
Heap	Salesforce Marketing Cloud (ExactTarget) data-in latency	Major	Feb 4, 2021, 15:18	Feb 10, 2021, 00:09 (5 d)	resolved
InfluxData (InfluxDB Cloud)	Data inconsistency since 02/03/21	Major	Feb 4, 2021, 20:57	02:18 (5.3 h)	resolved
Twilio	SMS Delivery Delays to Ooredoo Kuwait	Minor	Feb 2, 2021, 19:47	Feb 6, 2021, 00:04 (3 d)	resolved
Twilio	Account Membership Audit Events Issues	Minor	Feb 4, 2021, 09:31	Feb 8, 2021, 22:46 (5 d)	resolved
Twilio	Autopilot Voice and Voice Media Stream Usage Being Overbilled for Some Customers	Minor	Feb 4, 2021, 17:15	02:21 (9.1 h)	resolved
New Relic	New Relic One UI Irregularities for US Region	Minor	Feb 4, 2021, 18:20	04:50 (11 h)	resolved
Heap	Temporary Data Latency	Minor	Feb 4, 2021, 20:05	01:32 (5.5 h)	resolved
Segment	New Destinations that use Oauth cannot be connected to Segment Workspaces	Minor	Feb 4, 2021, 22:55	00:41 (1.8 h)	resolved

Maintenance 7

Vendor	Incident	Impact	Started	Resolved	Status
Linode (Akamai)	[Scheduled] Scheduled Network Maintenance - EU-West (London)	Maintenance	00:00	01:31 (1.5 h)	resolved
Sinch	[Scheduled] External Emergency Maintenance - Toll Free Number Provider	Maintenance	02:30	03:00 (30 min)	resolved
Twilio	[Scheduled] US Toll-Free SMS Carrier Partner Maintenance	Maintenance	02:30	03:00 (30 min)	resolved
Twilio	[Scheduled] Authy Dashboard maintenance	Maintenance	04:02	06:00 (2.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	05:00	12:00 (7.0 h)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS	Maintenance	06:00	14:00 (8.0 h)	resolved
Aptible	[Scheduled] Scheduled Database Upgrade	Maintenance	21:01	21:14 (13 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Hotjar, Elastic Cloud, Jira, LogRocket, Twilio, Bitbucket, Datadog, Mixpanel, MessageBird (Bird), PandaDoc, Klaviyo, Render.

Cite this

25 vendor-reported incidents started on 2021-02-05 (UTC) across 16 vendors, 5 labelled major or critical by the vendor.

Title: Outages on February 5, 2021
Vendor: Rewindex daily outage roundup
Date: 2021-02-05 00:00 UTC
URL: https://rewindex.com/outages/2021-02-05

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