Companies / Hotjar / incidents
Hotjar: Issue with surveys being incorrectly shown
Impact: criticalStatus: resolvedStarted Resolved (0 min)1 updateSource: status.hotjar.com (opens in new tab)
Timeline of updates
- resolved
On 2021-02-05 at 13:25 UTC our engineers identified an issue with surveys. For some customers, who had external link surveys enabled, the Hotjar script erroneously displayed external link surveys on customer sites. In some cases the survey was visible and in other cases it might have appeared distorted or blank. We believe that this issue was present between 10:00 UTC and 14:36 UTC and is now resolved.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab). Hotjar profile · Recent Hotjar incidents · Markdown · JSON