# Outages on February 2, 2021 (UTC)

> 33 incidents started on February 2, 2021 (UTC) on the status pages Rewindex archives, 8 labelled major or critical by the vendor (Firebolt, SurveyMonkey, Box); 9 more were still open from earlier days.

Canonical: https://rewindex.com/outages/2021-02-02
Last updated: 2021-02-06T00:04:00Z

- Incidents started: 33 (major/critical: 8, other: 25) across 25 vendors
- Still open from earlier days: 9 · Maintenance windows: 8 · Detected outage events: 0
- By vendor impact label: critical 2, major 6, minor 20, none 5
- Previous day with incidents: [2021-02-01](https://rewindex.com/outages/2021-02-01.md) · Next: [2021-02-03](https://rewindex.com/outages/2021-02-03.md) · [All days](https://rewindex.com/outages.md)

Impact labels are the vendor’s own. Incidents come from each vendor’s status page; Rewindex does not measure outages.

## Incidents started this day

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Firebolt](https://rewindex.com/company/firebolt.md) | [Engines may fail to start or stop](https://rewindex.com/company/firebolt/incidents/6tsq8lv6dnb1.md) | critical | 2021-02-02 00:00 UTC | 2021-02-02 00:00 UTC | resolved |
| [SurveyMonkey](https://rewindex.com/company/surveymonkey.md) | [Email messages not sending](https://rewindex.com/company/surveymonkey/incidents/klhp89ww3z4s.md) | critical | 2021-02-02 22:05 UTC | 2021-02-03 04:40 UTC | resolved |
| [Box](https://rewindex.com/company/box.md) | [\[Major\] Issue with Uploads, Downloads](https://rewindex.com/company/box/incidents/n4061kdk3bbd.md) | major | 2021-02-02 01:09 UTC | 2021-02-02 01:31 UTC | resolved |
| [Asana](https://rewindex.com/company/asana.md) | [Emails sent to Asana not creating tasks](https://rewindex.com/company/asana/incidents/2p0y02sxzdhz.md) | major | 2021-02-02 10:18 UTC | 2021-02-02 11:13 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Issue executing tasks in AWS eu-central region](https://rewindex.com/company/influxdata/incidents/4d9bls4yhw78.md) | major | 2021-02-02 12:36 UTC | 2021-02-02 14:07 UTC | resolved |
| [SurveyMonkey](https://rewindex.com/company/surveymonkey.md) | [RESOLVED - Seeing errors when trying to login to account and complete a survey](https://rewindex.com/company/surveymonkey/incidents/8pg58fh3tj0w.md) | major | 2021-02-02 18:38 UTC | 2021-02-02 19:30 UTC | resolved |
| [Grammarly](https://rewindex.com/company/grammarly.md) | [Grammarly is experiencing a service interruption](https://rewindex.com/company/grammarly/incidents/411dvdbxf6b8.md) | major | 2021-02-02 19:06 UTC | 2021-02-02 19:32 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Intermittent App Failures](https://rewindex.com/company/heap/incidents/lgp1ks67fj6s.md) | major | 2021-02-02 19:39 UTC | 2021-02-02 21:57 UTC | resolved |
| [Sentry](https://rewindex.com/company/sentry.md) | [Elevated Error Rate in File Upload, Event Traceback Processing and Event Symbolification](https://rewindex.com/company/sentry/incidents/gc29vt40xz29.md) | minor | 2021-02-02 01:00 UTC | 2021-02-02 01:00 UTC | resolved |
| [Discord](https://rewindex.com/company/discord.md) | [Increased API Latency and Slow Message Sends](https://rewindex.com/company/discord/incidents/4ylv6l1g10v6.md) | minor | 2021-02-02 01:08 UTC | 2021-02-02 01:42 UTC | resolved |
| [Xero](https://rewindex.com/company/xero.md) | [Investigating Possible Reporting Issue](https://rewindex.com/company/xero/incidents/yh696nkyjyk6.md) | minor | 2021-02-02 01:18 UTC | 2021-02-02 02:55 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Report Delay from a Subset of Shortcodes to AT&T US (311-180)](https://rewindex.com/company/twilio/incidents/2xllc8nmx602.md) | minor | 2021-02-02 03:05 UTC | 2021-02-02 15:20 UTC | resolved |
| [InfluxData (InfluxDB Cloud)](https://rewindex.com/company/influxdata.md) | [Tasks failing in EU-Central-1](https://rewindex.com/company/influxdata/incidents/09xhv6d4dq91.md) | minor | 2021-02-02 10:27 UTC | 2021-02-02 11:10 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Experiencing issues with provisioning new capacity in some AWS regions](https://rewindex.com/company/elastic-cloud/incidents/vwy1gwzbz1d1.md) | minor | 2021-02-02 11:23 UTC | 2021-02-02 11:46 UTC | resolved |
| [GitHub Copilot](https://rewindex.com/company/github-copilot.md) | [Incident on 2021-02-02 13:52 UTC](https://rewindex.com/company/github-copilot/incidents/jc7y32whwpzx.md) | minor | 2021-02-02 13:52 UTC | 2021-02-02 14:28 UTC | resolved |
| [GitHub](https://rewindex.com/company/github.md) | [Incident on 2021-02-02 13:52 UTC](https://rewindex.com/company/github/incidents/jc7y32whwpzx.md) | minor | 2021-02-02 13:52 UTC | 2021-02-02 14:28 UTC | resolved |
| [SparkPost](https://rewindex.com/company/sparkpost.md) | [Elevated reporting error rates and data processing delays for some SparkPost and SparkPost Enterprise customers (US hosted only)](https://rewindex.com/company/sparkpost/incidents/xj4bgxt9rhql.md) | minor | 2021-02-02 14:47 UTC | 2021-02-02 15:51 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [SMS delivery delays](https://rewindex.com/company/messagebird-bird/incidents/k7qpwc0qm72p.md) | minor | 2021-02-02 16:00 UTC | 2021-02-02 16:41 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Service Notification - Dashboard](https://rewindex.com/company/sinch/incidents/v166yfxwz4qv.md) | minor | 2021-02-02 16:52 UTC | 2021-02-03 06:54 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Temporary Data Latency](https://rewindex.com/company/heap/incidents/fyb4rp06bs3n.md) | minor | 2021-02-02 16:55 UTC | 2021-02-04 02:24 UTC | resolved |
| [New Relic](https://rewindex.com/company/new-relic.md) | [Alerts and UI Delays for US and EU Regions](https://rewindex.com/company/new-relic/incidents/dyx2p1jh188c.md) | minor | 2021-02-02 19:39 UTC | 2021-02-02 20:45 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Delays to Ooredoo Kuwait](https://rewindex.com/company/twilio/incidents/c7yq8gkyft21.md) | minor | 2021-02-02 19:47 UTC | 2021-02-06 00:04 UTC | resolved |
| [Grain](https://rewindex.com/company/grain.md) | [Zoom Webhook Delays](https://rewindex.com/company/grain/incidents/16ybxzch1fyt.md) | minor | 2021-02-02 20:17 UTC | 2021-02-03 20:57 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [MMS Delivery Report Delays when sending to US T-Mobile on a subset of Twilio Short Codes](https://rewindex.com/company/twilio/incidents/8vxbkw16008l.md) | minor | 2021-02-02 21:49 UTC | 2021-02-03 00:58 UTC | resolved |
| [Statuspage](https://rewindex.com/company/statuspage.md) | [Some users are experiencing intermittent 500s](https://rewindex.com/company/statuspage/incidents/9shv4rn8khwv.md) | minor | 2021-02-02 22:04 UTC | 2021-02-02 23:10 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [AvailablePhoneNumbers API returning 500 When Including Beta=false Parameter](https://rewindex.com/company/twilio/incidents/b9n6sf45zysj.md) | minor | 2021-02-02 22:36 UTC | 2021-02-03 03:26 UTC | resolved |
| [Segment](https://rewindex.com/company/segment.md) | [Personas: realtime computed trait and audience delays](https://rewindex.com/company/segment/incidents/9fcgshck4vwp.md) | minor | 2021-02-02 22:41 UTC | 2021-02-03 00:06 UTC | resolved |
| [Honeycomb](https://rewindex.com/company/honeycomb.md) | [Secure Tenancy teams: elevated error rates on queries](https://rewindex.com/company/honeycomb/incidents/r5x1w7lm1vgp.md) | minor | 2021-02-02 23:20 UTC | 2021-02-02 23:53 UTC | resolved |
| [Mux](https://rewindex.com/company/mux.md) | [VOD HLS Playback, MP4, and Direct Upload Errors](https://rewindex.com/company/mux/incidents/wtrgrp9mbkhg.md) | none | 2021-02-02 01:24 UTC | 2021-02-02 04:11 UTC | resolved |
| [Grafana Cloud](https://rewindex.com/company/grafana-cloud.md) | [Synthetic Monitoring API Outage](https://rewindex.com/company/grafana-cloud/incidents/jb39l4vzxxyr.md) | none | 2021-02-02 04:23 UTC | 2021-02-02 05:06 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [Reporting unavailable in Inbox](https://rewindex.com/company/messagebird-bird/incidents/wq62l1mg2598.md) | none | 2021-02-02 09:59 UTC | 2021-02-02 10:24 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [Internal Incident Caused Accounts Upgrading Failure](https://rewindex.com/company/twilio/incidents/22j9r0s0w0pp.md) | none | 2021-02-02 11:45 UTC | 2021-02-02 11:45 UTC | resolved |
| [Help Scout](https://rewindex.com/company/help-scout.md) | [Issues with Beacon Chat](https://rewindex.com/company/help-scout/incidents/4g60kbbz9kjd.md) | none | 2021-02-02 16:30 UTC | 2021-02-02 16:30 UTC | resolved |

## Still open from earlier days

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Twilio](https://rewindex.com/company/twilio.md) | [SMS Delivery Failures to Myanmar](https://rewindex.com/company/twilio/incidents/113752fc2jq0.md) | critical | 2021-02-01 01:12 UTC | 2021-02-02 08:15 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [Resumes not parsing](https://rewindex.com/company/lever/incidents/1s2n91qxgrp3.md) | minor | 2021-01-28 17:42 UTC | 2021-02-17 18:57 UTC | resolved |
| [JFrog](https://rewindex.com/company/jfrog.md) | [Degraded performance with Artifactory and Xray](https://rewindex.com/company/jfrog/incidents/44rz0b5fkdh8.md) | minor | 2021-01-28 20:52 UTC | 2021-02-17 11:38 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [Delivery issues - Asia Cell Iraq](https://rewindex.com/company/sinch/incidents/dgch00p59ksb.md) | minor | 2021-02-01 05:11 UTC | 2021-02-02 02:01 UTC | resolved |
| [Elastic Cloud](https://rewindex.com/company/elastic-cloud.md) | [Constrained deployment capacity in AWS eu-west-2b (London)](https://rewindex.com/company/elastic-cloud/incidents/sy6ycc011mkw.md) | minor | 2021-02-01 14:31 UTC | 2021-02-02 03:00 UTC | resolved |
| [Lever](https://rewindex.com/company/lever.md) | [LTI outage causing blank data](https://rewindex.com/company/lever/incidents/htb2cdmghvzf.md) | minor | 2021-02-01 16:27 UTC | 2021-02-03 15:15 UTC | resolved |
| [Heap](https://rewindex.com/company/heap.md) | [Temporary Data Latency](https://rewindex.com/company/heap/incidents/dm1vj8r5jjyr.md) | minor | 2021-02-01 21:06 UTC | 2021-02-02 07:00 UTC | resolved |
| [Substack](https://rewindex.com/company/substack.md) | [Service outage](https://rewindex.com/company/substack/incidents/x3n5njv4rhy4.md) | none | 2021-02-01 21:27 UTC | 2021-02-02 01:28 UTC | resolved |
| [Greenhouse](https://rewindex.com/company/greenhouse.md) | [Issues accessing the Greenhouse Marketing Site and Help Center](https://rewindex.com/company/greenhouse/incidents/1n4djf7g3xt2.md) | none | 2021-02-01 21:34 UTC | 2021-02-02 00:16 UTC | resolved |

## Maintenance

| Vendor | Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Status |
| --- | --- | --- | --- | --- | --- |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] V1 Voice and Messaging Maintenance](https://rewindex.com/company/bandwidth/incidents/4djq72mrsqg6.md) | maintenance | 2021-02-02 05:00 UTC | 2021-02-02 06:00 UTC | resolved |
| [Bandwidth](https://rewindex.com/company/bandwidth.md) | [\[Scheduled\] Local Market Maintenance - Multiple Markets](https://rewindex.com/company/bandwidth/incidents/s2qs3nnglvjm.md) | maintenance | 2021-02-02 05:01 UTC | 2021-02-02 12:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Scheduled Maintenance - Calling Services](https://rewindex.com/company/sinch/incidents/fhfsnnk608mc.md) | maintenance | 2021-02-02 07:00 UTC | 2021-02-02 11:00 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] \[SSL Certificate Renewal and Installation\] REST API Gateways - 2nd February 2021 @ 09:00-11:00 UTC)](https://rewindex.com/company/sinch/incidents/wmh3mrbvp9cv.md) | maintenance | 2021-02-02 09:00 UTC | 2021-02-02 11:00 UTC | resolved |
| [MessageBird (Bird)](https://rewindex.com/company/messagebird-bird.md) | [\[Scheduled\] Urgent maintenance on smpp01.messagebird.com](https://rewindex.com/company/messagebird-bird/incidents/0gy0mdyy3124.md) | maintenance | 2021-02-02 09:00 UTC | 2021-02-02 09:04 UTC | resolved |
| [Sinch](https://rewindex.com/company/sinch.md) | [\[Scheduled\] Sinch Operator Notification - US Regional Operators](https://rewindex.com/company/sinch/incidents/z8j39qnks7d6.md) | maintenance | 2021-02-02 10:00 UTC | 2021-02-02 12:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Carrier Partner Maintenance - Small US Regional Carriers](https://rewindex.com/company/twilio/incidents/9cjncm5pfd5z.md) | maintenance | 2021-02-02 10:00 UTC | 2021-02-02 12:00 UTC | resolved |
| [Twilio](https://rewindex.com/company/twilio.md) | [\[Scheduled\] Russia SMS Carrier Maintenance - Tele2](https://rewindex.com/company/twilio/incidents/83qv0lbjyztm.md) | maintenance | 2021-02-02 20:00 UTC | 2021-02-03 00:00 UTC | resolved |

## Cite this

33 vendor-reported incidents started on 2021-02-02 (UTC) across 25 vendors, 8 labelled major or critical by the vendor.

- Canonical URL: https://rewindex.com/outages/2021-02-02
- Citation: Rewindex daily outage roundup, “Outages on February 2, 2021” (2021-02-02 00:00 UTC). Archived by Rewindex: https://rewindex.com/outages/2021-02-02 (CC BY 4.0).
- Markdown link: `[Rewindex daily outage roundup: Outages on February 2, 2021 (2021-02-02)](https://rewindex.com/outages/2021-02-02)`


---
Canonical: https://rewindex.com/outages/2021-02-02 · Markdown: https://rewindex.com/outages/2021-02-02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:34:05.435Z