CompaniesXeroMonthly reportsFebruary 2021
Xero in February 2021: incidents, uptime and changes
10incidents posted
4labelled major or critical
96.07%free of major/critical
95.44%free of any incident
0price changes
0notable page changes
Vendor-reported outage time 26 h 24 min, incident time 30 h 38 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Major 4 · Minor 3 · No impact listed 3
Major and critical incidents 4
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some users are unable to load reports | Major | 33 min | resolved | 02-11 | |
| Some users are getting errors when accessing tax forms in Xero Practice Manager and Xero Tax | Major | 22 h | resolved | 02-22 | |
| Some users are experiencing errors when using Xero | Major | 50 min | resolved | 02-24 | |
| Users are unable to access Workpapers | Major | 2.7 h | resolved | 02-24 |
Other incidents 6
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Investigating Possible Reporting Issue | Minor | 1.6 h | resolved | 02-02 | |
| Investigating Possible Issue with Reporting | Minor | 50 min | resolved | 02-16 | |
| Staff Members with Admin permission are unable to accept invites into practices. | Minor | 1.8 h | resolved | 02-18 | |
| Errors with the Employment Information Screen in Xero Payroll NZ | No impact listed | 37 min | resolved | 02-22 | |
| Investigating Possible Issue with the Navigation Menu | No impact listed | 1.9 h | resolved | 02-25 | |
| Planned IR outage from 5pm on Friday, 26 February to 8am Monday, 1 March | No impact listed | 4 d | resolved | 02-25 |
Maintenance 2
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Cite this
Xero posted 10 status incidents in February 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- Xero in February 2021
- Vendor
- Xero
- Date
- URL
- https://rewindex.com/company/xero/2021/02