# Xero in February 2021: incidents, uptime and changes

> Xero in February 2021: 10 incidents on its status page (4 major or critical), 96.07% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Xero’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/xero/2021/02
Last updated: 2021-03-01T00:00:00Z

- Incidents posted: 10 (major/critical: 4) · Maintenance: 2
- By vendor impact label: major 4, minor 3, none 3
- Uptime (vendor-reported): 96.07% free of major/critical incidents, 95.44% free of any incident; outage time 26 h 24 min, incident time 30 h 38 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2021](https://rewindex.com/company/xero/2021/01.md) · Next: [March 2021](https://rewindex.com/company/xero/2021/03.md) · [All months](https://rewindex.com/company/xero/reports.md) · [Xero](https://rewindex.com/company/xero.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Some users are unable to load reports](https://rewindex.com/company/xero/incidents/9z2ddkbfcwbn.md) | major | 2021-02-11 02:30 UTC | 2021-02-11 03:03 UTC | 33 min | resolved |
| [Some users are getting errors when accessing tax forms in Xero Practice Manager and Xero Tax](https://rewindex.com/company/xero/incidents/44gp9gcjf19z.md) | major | 2021-02-22 00:21 UTC | 2021-02-22 22:42 UTC | 22 h | resolved |
| [Some users are experiencing errors when using Xero](https://rewindex.com/company/xero/incidents/xm6z6n5vkqgj.md) | major | 2021-02-24 00:24 UTC | 2021-02-24 01:14 UTC | 50 min | resolved |
| [Users are unable to access Workpapers](https://rewindex.com/company/xero/incidents/lz496yf0w0fp.md) | major | 2021-02-24 22:59 UTC | 2021-02-25 01:39 UTC | 2.7 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Investigating Possible Reporting Issue](https://rewindex.com/company/xero/incidents/yh696nkyjyk6.md) | minor | 2021-02-02 01:18 UTC | 2021-02-02 02:55 UTC | 1.6 h | resolved |
| [Some users are unable to load reports](https://rewindex.com/company/xero/incidents/9z2ddkbfcwbn.md) | major | 2021-02-11 02:30 UTC | 2021-02-11 03:03 UTC | 33 min | resolved |
| [Investigating Possible Issue with Reporting](https://rewindex.com/company/xero/incidents/px088lt7kkl0.md) | minor | 2021-02-16 00:16 UTC | 2021-02-16 01:06 UTC | 50 min | resolved |
| [Staff Members with Admin permission are unable to accept invites into practices.](https://rewindex.com/company/xero/incidents/qth8x932y6mw.md) | minor | 2021-02-18 22:14 UTC | 2021-02-19 00:01 UTC | 1.8 h | resolved |
| [Some users are getting errors when accessing tax forms in Xero Practice Manager and Xero Tax](https://rewindex.com/company/xero/incidents/44gp9gcjf19z.md) | major | 2021-02-22 00:21 UTC | 2021-02-22 22:42 UTC | 22 h | resolved |
| [Errors with the Employment Information Screen in Xero Payroll NZ](https://rewindex.com/company/xero/incidents/pz4c5sv6mtcy.md) | none | 2021-02-22 03:32 UTC | 2021-02-22 04:09 UTC | 37 min | resolved |
| [Some users are experiencing errors when using Xero](https://rewindex.com/company/xero/incidents/xm6z6n5vkqgj.md) | major | 2021-02-24 00:24 UTC | 2021-02-24 01:14 UTC | 50 min | resolved |
| [Users are unable to access Workpapers](https://rewindex.com/company/xero/incidents/lz496yf0w0fp.md) | major | 2021-02-24 22:59 UTC | 2021-02-25 01:39 UTC | 2.7 h | resolved |
| [Investigating Possible Issue with the Navigation Menu](https://rewindex.com/company/xero/incidents/rqbl6tqq1jxv.md) | none | 2021-02-25 00:36 UTC | 2021-02-25 02:32 UTC | 1.9 h | resolved |
| [Planned IR outage from 5pm on Friday, 26 February to 8am Monday, 1 March](https://rewindex.com/company/xero/incidents/nsh16rgwgs5q.md) | none | 2021-02-25 05:03 UTC | 2021-02-28 20:24 UTC | 4 d | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Onboarding Outage for Xero](https://rewindex.com/company/xero/incidents/tfnqh1690nnd.md) | maintenance | 2021-02-13 18:02 UTC | 2021-02-13 20:00 UTC | 2.0 h | resolved |
| [Xero Central planned outage](https://rewindex.com/company/xero/incidents/gh6tkkw3411v.md) | maintenance | 2021-02-18 20:03 UTC | 2021-02-20 20:08 UTC | 2 d | resolved |

## Cite this

Xero posted 10 status incidents in February 2021 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/xero/2021/02
- Citation: Xero, “Xero in February 2021” (2021-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/xero/2021/02 (CC BY 4.0).
- Markdown link: `[Xero: Xero in February 2021 (2021-02-01)](https://rewindex.com/company/xero/2021/02)`


---
Canonical: https://rewindex.com/company/xero/2021/02 · Markdown: https://rewindex.com/company/xero/2021/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:57:06.643Z