Outages by dayMay 4, 2022

Outages on May 4, 2022

UTC day 2022-05-04 (May 4, 2022, 00:00 to May 4, 2022, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

45incidents started

3labelled major or critical

25vendors with a new incident

15still open from earlier days

By vendor label: Critical 1 · Major 2 · Minor 23 · No impact listed 19 · 8 maintenance

Incidents started this day 45

Vendor	Incident	Impact	Started	Resolved	Status
NordLayer	Los Angeles connectivity issues (shared and dedicated servers)	Critical	14:13	14:51 (38 min)	resolved
PandaDoc	Pdf errors - we have reports of issues with our pdf generation.	Major	14:12	14:50 (38 min)	resolved
Bandwidth	Outbound SMS to T-Mobile Incident	Major	14:13	16:10 (1.9 h)	resolved
Retool	Unintentional reduction of max size limit on queries	Minor	00:18	03:20 (3.0 h)	resolved
Plivo	Delivery delay on inbound/outbound Toll-free MMS towards US phone numbers : US-Cellular	Minor	05:43	16:58 (11 h)	resolved
Twilio	Few Whatsapp Numbers Returning Elevated WhatsApp Circuit Breaker Exceptions	Minor	07:32	16:40 (9.1 h)	resolved
Twilio	SMS Delivery Delays To Digitel network In Venezuela	Minor	07:38	14:02 (6.4 h)	resolved
Twilio	Missing Country Code (+52) For Inbound Messages To A Subset Of Twilio Mexico Numbers	Minor	08:21	May 5, 2022, 00:33 (16 h)	resolved
Twilio	2G Connectivity Issues With Super SIM On Sunrise CH Network (228/02)	Minor	08:42	May 5, 2022, 06:58 (22 h)	resolved
Cloudinary	Delays in CDN logs affecting bandwidth reports and calculations	Minor	09:30	May 5, 2022, 06:14 (21 h)	resolved
Twilio	Small Subset of WhatsApp Numbers Seeing Increased Latency in Message Delivery	Minor	10:09	21:13 (11 h)	resolved
Bandwidth	Port In Activation Delays	Minor	13:54	19:22 (5.5 h)	resolved
Scaleway	[S3] High error rate on hive fr-par	Minor	13:57	May 17, 2022, 11:34 (13 d)	resolved
Twilio	SMS Delivery Delays to Moldova Moldtelecom	Minor	14:17	19:33 (5.3 h)	resolved
Twilio	SMS Delivery Failures on T-Mobile	Minor	14:19	17:12 (2.9 h)	resolved
Plivo	Delivery delay on inbound/outbound SMS towards US phone numbers : T-Mobile	Minor	14:20	May 5, 2022, 07:08 (17 h)	resolved
Contentful	Issues with GraphAPI responses	Minor	15:06	16:06 (1.0 h)	resolved
Netlify	Increased latency and some errors on the Standard Edge Network	Minor	15:45	16:09 (24 min)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| MNOC-39562	Minor	16:51	May 5, 2022, 12:29 (20 h)	resolved
Help Scout	Connections Issues	Minor	18:00	18:57 (57 min)	resolved
Lever	Visual Insights Inaccuracy	Minor	19:14	Jun 9, 2022, 19:21 (36 d)	resolved
New Relic	Dashboard Filter Irregularities for US and EU Regions	Minor	19:37	21:52 (2.3 h)	resolved
Netlify	Investigating reports of trouble with our Standard Edge Network	Minor	20:04	20:56 (52 min)	resolved
Segment	Delay in Personas realtime audiences and computed traits	Minor	20:34	23:37 (3.0 h)	resolved
Pendo	Tagging Processing Delays	Minor	20:35	May 5, 2022, 01:03 (4.5 h)	resolved
Twilio	A2P 10DLC Delivery Delays to T-Mobile	Minor	23:21	May 5, 2022, 02:32 (3.2 h)	resolved
Wise	Issue with logging in and making payments	No impact listed	00:40	01:57 (1.3 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 638 - Bismarck ND	No impact listed	06:10	10:35 (4.4 h)	resolved
Deepgram	[Streaming] Service Degradation	No impact listed	10:30	10:30 (0 min)	resolved
HubSpot	CRM Object updates are currently delayed for some customers	No impact listed	15:00	17:25 (2.4 h)	resolved
Datadog	Outage notification sent in error	No impact listed	15:15	15:25 (10 min)	resolved
Hotjar	Surveys list page is not available	No impact listed	15:52	16:30 (38 min)	resolved
Hotjar	Surveys list page is not available	No impact listed	15:52	16:30 (38 min)	resolved
Hotjar	Survey invite links are white on white on customer sites.	No impact listed	15:52	16:30 (38 min)	resolved
Hotjar	Surveys list page is not available	No impact listed	15:52	15:52 (0 min)	resolved
Confluent	Confluent Cloud UI shows incorrect status for AWS Transit Gateway clusters	No impact listed	17:05	May 5, 2022, 07:24 (14 h)	resolved
Harness	Harness Service Unavailable	No impact listed	17:16	17:16 (0 min)	resolved
Confluent	Confluent Cloud Metrics API may have been delayed.	No impact listed	17:18	17:18 (0 min)	resolved
Twilio	On Call Engineers are Investigating Twilio Console Issue	No impact listed	17:43	18:04 (21 min)	resolved
Twilio	API Auth and Console Load Failures	No impact listed	18:00	18:00 (0 min)	resolved
Confluent	Confluent Cloud Metrics API experiencing issues.	No impact listed	19:06	May 5, 2022, 16:26 (21 h)	resolved
Twilio	Issue With Twilio Console	No impact listed	19:26	19:26 (0 min)	resolved
Deepgram	[Developer Console Platform] API Outage	No impact listed	20:23	20:23 (0 min)	resolved
WorkOS	WorkOS Marketing Site Outage	No impact listed	20:54	21:40 (46 min)	resolved
Render	High latency for service logs in Ohio region	No impact listed	21:16	22:24 (1.1 h)	resolved

Still open from earlier days 15

Vendor	Incident	Impact	Started	Resolved	Status
Sinch	DI SMS 365 \| Enterprise Messaging \| Potential Delay in delivery of MT, MO and DLR traffic towards multiple operators in Malaysia	Minor	Apr 29, 2022, 05:24	May 9, 2022, 17:09 (10 d)	resolved
ActiveCampaign	We are not seeing degraded campaign performance anymore at this point but are continuing to monitor.	Minor	Apr 29, 2022, 22:09	May 6, 2022, 15:06 (7 d)	resolved
Twilio	SMS Delivery Failures to a Subset of Twilio Denmark Phone Numbers	Minor	May 2, 2022, 01:23	May 19, 2022, 17:03 (18 d)	resolved
Cloudinary	Possible delays in receiving Cloudinary emails (password reset, email confirmation, reports)	Minor	May 3, 2022, 07:05	09:32 (26 h)	resolved
Scaleway	[DC5] Public switch room 1 bay B10 connectivity issues	Minor	May 3, 2022, 13:39	May 6, 2022, 12:04 (3 d)	resolved
Scaleway	[Webhosting] Classic hosting slowdowns	Minor	May 3, 2022, 14:08	May 5, 2022, 10:00 (44 h)	resolved
Jira	Users are not able to search users, assign fields, and user mention	Minor	May 3, 2022, 14:19	04:18 (14 h)	resolved
Confluence	Users are not able to search users, assign fields, and user mention	Minor	May 3, 2022, 14:21	04:18 (14 h)	resolved
Scaleway	[Elements] Identity verification issue	Minor	May 3, 2022, 16:33	09:41 (17 h)	resolved
Twilio	SMS Delivery Failure To Orange Network In Cameroon	Minor	May 3, 2022, 18:41	02:21 (7.7 h)	resolved
Plivo	Delivery delay on inbound SMS/MMS towards US phone numbers : Marquette, MI	Minor	May 3, 2022, 20:52	May 5, 2022, 16:30 (44 h)	resolved
Twilio	Console Page Issue in AU1 Region for Twilio Products	Minor	May 3, 2022, 23:56	03:55 (4.0 h)	resolved
Heap	Temporary Data Latency	No impact listed	May 3, 2022, 16:36	16:14 (24 h)	resolved
Sinch	DI MMS 365 - MM7 \| Enterprise Messaging \| Delay in delivery of Multimedia messages \| MNOC-39530	No impact listed	May 3, 2022, 17:20	05:29 (12 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 342 - Marquette, MI	No impact listed	May 3, 2022, 20:41	May 5, 2022, 16:21 (44 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Twilio	[Scheduled] Colombia SMS Carrier Maintenance - Claro	Maintenance	02:00	06:00 (4.0 h)	resolved
Bandwidth	[Scheduled] Local Market Maintenance - Multiple Markets	Maintenance	04:00	10:00 (6.0 h)	resolved
Sinch	[Scheduled] DI SMS 365 \| Operator Services \| Application Maintenance \| PCR Number # PSD-9702	Maintenance	07:00	09:46 (2.8 h)	resolved
DNSimple	[Scheduled] Production Scheduled Maintenance	Maintenance	16:01	18:03 (2.0 h)	resolved
Twilio	[Scheduled] Sri Lanka SMS Carrier Maintenance - Hutchison Telecommunications	Maintenance	18:30	21:30 (3.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Megafon	Maintenance	20:00	May 5, 2022, 00:00 (4.0 h)	resolved
Twilio	[Scheduled] Russia SMS Carrier Maintenance - Tele2	Maintenance	20:00	May 5, 2022, 00:00 (4.0 h)	resolved
Sinch	[Scheduled] External Maintenance - UK - Three	Maintenance	22:01	May 5, 2022, 09:30 (11 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: NordLayer, PandaDoc, Bandwidth, Retool, Plivo, Twilio, Cloudinary, Scaleway, Contentful, Netlify, Sinch, Help Scout.

Cite this

45 vendor-reported incidents started on 2022-05-04 (UTC) across 25 vendors, 3 labelled major or critical by the vendor.

Title: Outages on May 4, 2022
Vendor: Rewindex daily outage roundup
Date: 2022-05-04 00:00 UTC
URL: https://rewindex.com/outages/2022-05-04

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