NordLayer: Los Angeles connectivity issues (shared and dedicated servers)

Impact: criticalStatus: resolvedStarted 2022-05-04 14:13 UTCResolved 2022-05-04 14:51 UTC (38 min)2 updatesSource: stspg.io

Summary

NordLayer reported a critical outage affecting Los Angeles shared and dedicated servers, including private and shared gateways, from 2022-05-04 14:13 UTC to 2022-05-04 14:51 UTC (37 min). The vendor attributed connectivity issues to a power supply issue at its service provider’s LA site and confirmed all Los Angeles servers were back online.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Shared GatewaysShared ServersDedicated ServersPrivate Gateways (Servers with dedicated IPs)

Timeline of updates

identified2022-05-04 14:13 UTC
We are seeing elevated levels of connectivity issues within Los Angeles dedicated and shared servers. The problem is localised at our service provider site. Our service provider is aware of the issue and is working on a fix.
resolved2022-05-04 14:51 UTC
All Los Angeles servers are back online. There was a power supply issue at our service provider LA site. The problem is now resolved.

Rewindex changes for this incident

Critical incident: Los Angeles connectivity issues (shared and dedicated servers) 2022-05-04 14:13 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). NordLayer profile · Recent NordLayer incidents · Markdown · JSON