# NordLayer: Los Angeles connectivity issues (shared and dedicated servers)

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2022-05-04 14:13 UTC · Resolved: 2022-05-04 14:51 UTC · Duration: 38 min
- Updates: 2 · Affected components: Shared Gateways, Shared Servers, Dedicated Servers, Private Gateways (Servers with dedicated IPs)
- [Vendor status page: https://stspg.io/b5r3hgmsvfyb](https://stspg.io/b5r3hgmsvfyb)
- [Company: NordLayer](https://rewindex.com/company/nordlayer.md)

## Summary

NordLayer reported a critical outage affecting Los Angeles shared and dedicated servers, including private and shared gateways, from 2022-05-04 14:13 UTC to 2022-05-04 14:51 UTC (37 min). The vendor attributed connectivity issues to a power supply issue at its service provider’s LA site and confirmed all Los Angeles servers were back online. _(machine-written, sol)_
## Timeline of updates

- **identified** 2022-05-04 14:13 UTC: We are seeing elevated levels of connectivity issues within Los Angeles dedicated and shared servers. The problem is localised at our service provider site. Our service provider is aware of the issue and is working on a fix.
- **resolved** 2022-05-04 14:51 UTC: All Los Angeles servers are back online. There was a power supply issue at our service provider LA site. The problem is now resolved.

## Rewindex changes for this incident

- 2022-05-04 14:13 UTC: [Critical incident: Los Angeles connectivity issues (shared and dedicated servers)](https://rewindex.com/change/i6f204a7f721575.md)


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Canonical: https://rewindex.com/company/nordlayer/incidents/g4rwdgqxn6ft · Markdown: https://rewindex.com/company/nordlayer/incidents/g4rwdgqxn6ft.md · JSON: https://rewindex.com/api/v1/companies/nordlayer/incidents/g4rwdgqxn6ft · Generated 2026-10-18T09:46:32.513Z