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CompaniesTwilioMonthly reportsMay 2022

Twilio in May 2022: incidents, uptime and changes

146incidents posted
1labelled major or critical
99.81%free of major/critical
10.91%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 22 min, incident time 27.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 1 · Minor 113 · No impact listed 32

Major and critical incidents 1

IncidentImpactStartedDurationStatusDay
Intermittent Connection Issues With console.twilio.com and twilio.comMajor1.4 hresolved05-17

Other incidents 145

IncidentImpactStartedDurationStatusDay
SMS Delivery Delays To Telenor Network In PakistanMinor4.8 hresolved05-01
SMS Delivery Failures to a Subset of Twilio Denmark Phone NumbersMinor18 dresolved05-02
SMS Delivery Delays To MTN AfghanistanMinor23 hresolved05-02
Postflight Voice log2 db Shard Degraded due to Spike in TrafficMinor10 hresolved05-02
RecordingUrl is URL Encoded in Voice CallbacksNo impact listed22 minresolved05-02
HTTP 500 Errors for Studio Workflow EngineMinor5.8 hresolved05-02
Automated Alert: Minimal Customer ImpactNo impact listed9 minresolved05-02
SMS Delivery Failures on Ukraine Vodafone NetworkMinor3.0 hresolved05-02
High Latency in Twilio Console and WebsiteMinor2.1 hresolved05-02
Statuscallbacks Failing With an Internal ErrorNo impact listed1.0 hresolved05-03
Incorrect SID Prefixes for Long Text MMS MessagesMinor4.5 hresolved05-03
SMS Delivery Failures and Delays To Megafone, Beeline and Tele2 Networks in RussiaMinor2.8 hresolved05-03
One-Way Audio on Outbound PSTN Calls to Colombia on April 30No impact listed0 minresolved05-03
SMS Delivery Failure To Orange Network In CameroonMinor7.7 hresolved05-03
Console Page Issue in AU1 Region for Twilio ProductsMinor4.0 hresolved05-03
Few Whatsapp Numbers Returning Elevated WhatsApp Circuit Breaker ExceptionsMinor9.1 hresolved05-04
SMS Delivery Delays To Digitel network In VenezuelaMinor6.4 hresolved05-04
Missing Country Code (+52) For Inbound Messages To A Subset Of Twilio Mexico NumbersMinor16 hresolved05-04
2G Connectivity Issues With Super SIM On Sunrise CH Network (228/02)Minor22 hresolved05-04
Small Subset of WhatsApp Numbers Seeing Increased Latency in Message DeliveryMinor11 hresolved05-04
SMS Delivery Delays to Moldova MoldtelecomMinor5.3 hresolved05-04
SMS Delivery Failures on T-MobileMinor2.9 hresolved05-04
On Call Engineers are Investigating Twilio Console IssueNo impact listed21 minresolved05-04
API Auth and Console Load FailuresNo impact listed0 minresolved05-04
Issue With Twilio ConsoleNo impact listed0 minresolved05-04
A2P 10DLC Delivery Delays to T-MobileMinor3.2 hresolved05-04
Verify SMS Delivery FailuresMinor2.6 hresolved05-05
SMS Delivery Delays to 2degrees New ZealandMinor4.3 hresolved05-06
On Call Engineers are InvestigatingMinor34 minresolved05-06
Programmable Chat Channel Migration API IssueNo impact listed2 minresolved05-06
Channel Migration API IssueMinor4 dresolved05-06
MMS Delivery Report Delays When Sending to US AT&T NetworkMinor20 hresolved05-06
Issue with <Gather> Input Speech (ASR)Minor7.1 hresolved05-06
Issue with <Gather> Input Speech (ASR)No impact listed5.6 hresolved05-07
On Call Engineers are Investigating a Potential Issue with SMS P90 requestsNo impact listed42 minresolved05-07
SMS Delivery Delays To Kazakhstan Beeline NetworkMinor2.8 hresolved05-07
SMS Delivery Failure To Movicel Network In AngolaMinor27 hresolved05-08
Delay in SMS delivery to Pakistan Telenor NetworkMinor5.0 hresolved05-08
Automated Alert: Minimal Customer Impact regarding an issue with FlexNo impact listed10 minresolved05-08
SMS Delivery Failure To Multiple Network In Vietnam Via Registered Sender IDMinor5.1 hresolved05-09
Non-Us Trial Accounts Are Not Able to Provision Phone NumbersNo impact listed28 minresolved05-09
WhatsApp Messages Delivery Delays via FlexNo impact listed50 minresolved05-09
Delays in Processing Programmable Voice Recording TranscriptionsMinor1.9 hresolved05-10
Inbound Webhook Cookies Expiry Dates ReducedNo impact listed0 minresolved05-10
MMS Delivery Report Delays to US Via Short CodesMinor16 minresolved05-10
SMS Delivery Failures to and From Tim Network BrazilMinor32 hresolved05-10
Delays in Super SIM Usage ReportingMinor4.2 hresolved05-10
Some Super SIMs Experiencing Higher Latency Due to Data Routing IssueMinor3 dresolved05-10
SMS Delivery Delays to Bell Network in Canada Via Short CodesMinor8.5 hresolved05-10
SMS Delivery Report Delays when sending to Mobifon Network in VietnamMinor4.5 hresolved05-11
Australian Mobile Number Cannot Be Purchased Using the Console or REST APIMinor1.5 hresolved05-12
Outbound SMS Delivery Delays to Orange Network In EgyptMinor8.8 hresolved05-12
Outbound SMS Delivery Delays to Vodafone Network In EgyptMinor13 hresolved05-12
SMS Delivery Delays to Ghana GloMinor4.5 hresolved05-12
SMS Delivery Failure To Orange Network In Burkina FasoMinor27 hresolved05-12
On Call Engineers are Investigating a Potential Issue with SMS Delivery Delay In BrazilNo impact listed1 minresolved05-12
Serverless Build FailuresNo impact listed0 minresolved05-12
Messaging Callback Services Timeouts Causing Debug Events to Time Out or FailNo impact listed17 minresolved05-12
SMS Delivery Delays to NetOne in ZimbabweMinor4.9 hresolved05-12
Packet Loss in Voice Calls in US-West regionMinor5.7 hresolved05-12
Outdated DNS Entry For Numbermigration.twilio.com Causing Security Certficate ErrorMinor2.1 hresolved05-13
SMS Delivery Report Delays when sending to Etisalat and du Network In United Arab EmiratesMinor8.8 hresolved05-13
Some users have not been able to complete Facebook Embedded Flow from ConsoleMinor32 minresolved05-13
TaskRouter Replica DelayNo impact listed0 minresolved05-13
TaskRouter Replica DelayMinor2.8 hresolved05-13
On Call Engineers are Investigating a Potential Issue with SMS to Canada Rogers Wireless NetworkNo impact listed10 minresolved05-14
SMS Delivery Delay To Multiple Digicel NetworksMinor44 hresolved05-15
High Packet Loss on From and To KDDI Japan NumbersNo impact listed0 minresolved05-16
SMS Delivery Delay To Claro Network In BrazilMinor8.0 hresolved05-16
Inbound Call Failures to a Subset of Twilio Switzerland Phone NumbersMinor3.4 hresolved05-16
SMS Delivery Delays to Isreal Cellcom and PelephoneMinor2.8 hresolved05-16
SMS Delivery Delays to New Zealand VodafoneMinor7.7 hresolved05-16
SMS Delivery Delays and Failures to US Google Voice Over a Subset of Short CodesMinor2 dresolved05-16
On Call Engineers Are Investigating a Potencial Issue With MessagingNo impact listed4 minresolved05-16
MMS Delivery Receipt Delays to Multiple US Networks Over a Subset of Short CodesMinor4 dresolved05-16
On Call Engineers are Investigating a potential issue with Programmable Chat in the ie1 RegionNo impact listed23 minresolved05-17
Intermittent Delivery Delays of WhatsApp MessagesMinor6.2 hresolved05-17
SMS Delivery Delays to Brazil Over Network TIMMinor4.8 hresolved05-17
HTTP 400 Errors in Studio FlowNo impact listed0 minresolved05-17
Accounts Suspended With Usage and Balance Amounts Not MatchingNo impact listed11 minresolved05-17
SMS Delivery Delays to AWCC Network in AfghanistanMinor5.6 hresolved05-18
SMS Delivery Receipt Delays to Multiple US Networks Over a Subset of Short CodesMinor19 hresolved05-18
SMS Delivery Delays to AIS ThailandMinor4.9 hresolved05-18
SMS Delivery Delays to Claro Network in ColombiaMinor17 hresolved05-18
SMS Delivery Delays and Failures to US Google Voice Network Over a Subset of Short CodesMinor2 dresolved05-18
SMS Delivery Delays to Multiple US Networks Over a Subset of Short CodesMinor3.9 hresolved05-19
SMS Delivery Delays to the SmartFren Network in IndonesiaMinor14 hresolved05-19
Inbound and Outbound Calls Failing Over a Subset of Australian Mobile NumbersMinor2 dresolved05-19
On Call Engineers are Investigating a Potential Issue with the Account ConsoleNo impact listed21 minresolved05-19
On Call Engineers are Investigating a Potential Issue with Flex Teams ViewNo impact listed32 minresolved05-19
SMS Delivery Delays to Claro ColombiaMinor26 hresolved05-19
StatusCallback Parameter Not Set When Provisioning a Phone Number Via the APIMinor5.2 hresolved05-19
SMS Delivery Receipt Delays To Digicel Network In Papua New GuineaMinor15 hresolved05-20
Inbound Message Delivery Failures to a Subset of Phone Numbers in the PhilippinesMinor4.8 hresolved05-20
On Call Engineers are Investigating a Potential Monitor API IssueNo impact listed35 minresolved05-20
Conversation Service Fails to Load DataMinor6.0 hresolved05-20
Continuation of SMS Delivery Receipt Delays To Digicel Network In Papua New GuineaMinor30 hresolved05-20
SMS Delivery Delays to Claro Network In UruguayMinor3 dresolved05-21
SMS Delivery Delays To Orange Network Burkina FasoMinor16 hresolved05-21
SMS Delivery Delays to Smart PhilippinesMinor2.9 hresolved05-22
SMS Delivery Delays to Digicel in Papua New GuineaMinor2 dresolved05-22
SMS Delivery Delays to Sunrise Network SwitzerlandMinor18 hresolved05-23
Toll Free Message and Delivery Report Delays When Sending to Rogers Network CanadaMinor3.0 hresolved05-23
HTTP Errors for Twilio Console LoginsMinor5.9 hresolved05-23
Provisioning Flex Insights HR Users Currently UnavailableMinor1.7 hresolved05-23
On Call Engineers are Investigating Delays with Verify BillingNo impact listed18 minresolved05-23
Super SIM Network Connectivity IssueMinor3.3 hresolved05-23
SMS Delivery Delays to 2degrees in New ZealandMinor3.8 hresolved05-23
Twilio.com Login IssueMinor1.9 hresolved05-23
SMS Delivery Delays to a Subset of Twilio Singapore NumbersMinor7.0 hresolved05-23
SMS Delivery Delay to 2degrees Network in New ZealandMinor17 hresolved05-24
Packet Loss Issue on Inbound Calls to Subset of Twilio Germany Phone NumbersMinor16 hresolved05-24
SMS Delivery Delays to Glo Mobile in GhanaMinor16 hresolved05-24
Vienna Austria Local Phone Numbers Cannot be PurchasedMinor3.8 hresolved05-24
A Subset of Incoming Voice Calls to Twilio Phone Numbers Were FailingNo impact listed0 minresolved05-24
Packet Loss Issue on Inbound Calls to Subset of Twilio Germany Phone NumbersMinor14 hresolved05-25
SMS Delivery Delays To CTBC Network in BrazilMinor4.6 hresolved05-25
SMS Delivery Delays to Subset of Twilio Switzerland Phone NumbersMinor2.6 hresolved05-25
SMS and MMS Delivery Errors and Duplications Sending to US Verizon Toll Free NumbersMinor4.1 hresolved05-25
SMS Delivery Delays to Orange in CongoMinor7.1 hresolved05-25
502 Errors on Twilio REST API RequestsMinor2.3 hresolved05-25
Studio Workflows Generating 500 ErrorsMinor37 minresolved05-25
SMS Delivery Delays to Teleware in NetherlandsMinor38 hresolved05-25
Verizon Toll-Free SMS and MMSMinor3.7 hresolved05-25
Delays of Messages and Message Delivery Reports for Messages sent to AT&T US over Toll-Free NumbersMinor4.1 hresolved05-26
Verizon Toll-Free SMS and SMS DelaysMinor15 hresolved05-26
SMS Delivery Issues to India (404-19) NumbersMinor7.7 hresolved05-26
SMS Delivery Delays to Airtel MalawiMinor2.8 hresolved05-26
Delay in Receiving Delivery Reports to Globe Network PhilippinesMinor5.0 hresolved05-26
Subset of Accounts are Seeing a High Level Filtering of MessagesMinor7.5 hresolved05-26
Adding an Emergency Address "Use Suggested Address" Blank Option FailsMinor2.1 hresolved05-26
SMS Delivery Delays and Failures To K-Cell KazakhstanMinor5.0 hresolved05-27
Elevated DNS resolution failure that may impact JS client SDKMinor2.0 hresolved05-27
SMS Delivery Delays to US Over a Subset of Short CodesNo impact listed2.6 hresolved05-27
Access Token Authentication FailuresNo impact listed0 minresolved05-27
Delivery Reports Delays to US Cellular in the US From a Subset of Short CodesMinor4.8 hresolved05-27
SMS Delivery Delays in the US from a Subset of Short CodesNo impact listed2.3 hresolved05-27
SMS Delivery Delay and Failures of Messages to RwandaMinor3 dresolved05-27
SMS Delivery Delay to Zain Network in SudanMinor15 hresolved05-28
Delays in Call Transcriptions with VoiceBaseMinor1.9 hresolved05-28
MMS Delivery Delays to US Carriers from a Small Subset of Short-CodesMinor33 hresolved05-28
SMS Delivery Delays to TIM Brazil from a Subset of Short-CodesMinor2.0 hresolved05-28
Conversations API customers may temporarily experience incorrect badge count values on users devicesMinor26 minresolved05-30
SMS Delivery Delays to Claro Network in ChileMinor2.8 hresolved05-31
Connectivity Issues in Northeastern US on T-Mobile NetworkMinor19 hresolved05-31

Maintenance 70

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Cite this

Twilio posted 146 status incidents in May 2022 (1 major or critical); 0 price changes and 0 notable page changes observed.

Title
Twilio in May 2022
Vendor
Twilio
Date
URL
https://rewindex.com/company/twilio/2022/05

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