Outages by dayApril 4, 2019

Outages on April 4, 2019

UTC day 2019-04-04 (Apr 4, 2019, 00:00 to Apr 4, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

23incidents started

4labelled major or critical

17vendors with a new incident

6still open from earlier days

By vendor label: Critical 1 · Major 3 · Minor 15 · No impact listed 4 · 8 maintenance

Incidents started this day 23

Vendor	Incident	Impact	Started	Resolved	Status
Box	Issues with Box Services	Critical	09:29	10:51 (1.4 h)	resolved
Grafana Cloud	We have detected an incident on the us-central1 Grafana Cloud Graphite cluster	Major	15:13	17:48 (2.6 h)	resolved
Shopify	Checkout completion delayed for some stores	Major	16:27	16:33 (6 min)	resolved
BigCommerce	Network connectivity between GCP and our legacy data centers interrupted	Major	22:52	Apr 5, 2019, 00:27 (1.6 h)	resolved
Xero	Users are unable to save changes in Projects	Minor	06:07	06:51 (44 min)	resolved
Twilio	International SMS delivery to Indosat in Indonesia degraded	Minor	09:56	11:35 (1.6 h)	resolved
PandaDoc	PDF download of completed documents is unavailable	Minor	11:13	12:46 (1.6 h)	resolved
Hotjar	Some funnels not updating	Minor	11:20	Apr 11, 2019, 09:45 (7 d)	resolved
Plivo	Call failures on inbound voice towards Indonesia phone numbers	Minor	11:26	Apr 8, 2019, 09:51 (4 d)	resolved
LaunchDarkly	Elevated error rate during event ingestion	Minor	11:33	13:24 (1.9 h)	resolved
ActiveCampaign	Campaign Sending	Minor	12:29	14:47 (2.3 h)	resolved
Twilio	SMS delivery to Libya AL MADAR Telecomm Company degraded	Minor	13:18	Apr 5, 2019, 03:48 (15 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - Halifax, NS	Minor	15:24	18:36 (3.2 h)	resolved
Plivo	Call failures on inbound voice towards Halifax phone numbers in Canada	Minor	15:32	18:37 (3.1 h)	resolved
Twilio	Delays Querying for New Conference Participants	Minor	15:33	16:51 (1.3 h)	resolved
Mapbox	Elevated error rates on Directions API	Minor	16:33	18:08 (1.6 h)	resolved
Shopify	Some shops are not able to edit images	Minor	18:06	21:23 (3.3 h)	resolved
Twilio	SMS delivery delays towards Claro in Brazil	Minor	21:30	Apr 5, 2019, 05:15 (7.8 h)	resolved
CircleCI	Delay in starting Workflows	Minor	22:30	Apr 5, 2019, 00:54 (2.4 h)	resolved
Sanity	Delayed Webhooks	No impact listed	10:49	10:49 (0 min)	resolved
Bitbucket	Bitbucket Website performance degraded	No impact listed	13:15	13:15 (0 min)	resolved
HubSpot	RESOLVED. HubSpot and some HubSpot hosted websites were unavailable for some users in Latin American and the Caribbean due to a 3rd Party CDN provider	No impact listed	19:15	19:15 (0 min)	resolved
Plivo	Intermittent call delays on the Voice API in US East	No impact listed	22:15	22:15 (0 min)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
HubSpot	Continuing to process data from March 28th & 29th	Major	Mar 28, 2019, 15:42	Apr 19, 2019, 12:29 (22 d)	resolved
QuickBooks Online	Some customers unable to set up Intuit Data Protect after purchase	Major	Apr 3, 2019, 14:59	Apr 5, 2019, 19:44 (2 d)	resolved
Iterable	Data Segmentation and Campaign Analytics are timing out for a subset of our customers	Minor	Apr 3, 2019, 19:32	05:08 (9.6 h)	resolved
Twilio	Issues purchasing French phone numbers for Toulouse and Occitanie through the Console	Minor	Apr 3, 2019, 21:40	00:10 (2.5 h)	resolved
Elastic Cloud	Upgrade from versions 6.5 and earlier to 6.7 may not work for some machine learning users.	No impact listed	Mar 28, 2019, 21:46	17:33 (7 d)	resolved
Amplitude	Data Collection - High rate of 500s	No impact listed	Apr 3, 2019, 13:45	01:50 (12 h)	resolved

Maintenance 8

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on incoming calls in US & Canada	Maintenance	04:00	06:00 (2.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on two-way SMS in the US & Canada	Maintenance	05:00	05:30 (30 min)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - Toll Free SMS	Maintenance	05:00	05:30 (30 min)	resolved
Twilio	[Scheduled] US/Canada Toll-Free SMS Carrier Maintenance	Maintenance	05:00	05:31 (31 min)	resolved
Bandwidth	[Scheduled] Messaging Maintenance - SMS/MMS	Maintenance	06:00	10:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on two-way Shortcode SMS in US : AT&T USA	Maintenance	07:00	10:01 (3.0 h)	resolved
Linode (Akamai)	[Scheduled] Scheduled Fiber Maintenance - Fremont	Maintenance	07:00	11:00 (4.0 h)	resolved
Twilio	[Scheduled] AT&T SMS & MMS Carrier Maintenance - 04/04/2019 00:00 PDT - 04/04/2019 03:00 PDT	Maintenance	07:00	10:01 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Box, Grafana Cloud, Shopify, BigCommerce, Xero, Twilio, PandaDoc, Hotjar, Plivo, LaunchDarkly, ActiveCampaign, Bandwidth.

Cite this

23 vendor-reported incidents started on 2019-04-04 (UTC) across 17 vendors, 4 labelled major or critical by the vendor.

Title: Outages on April 4, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-04-04 00:00 UTC
URL: https://rewindex.com/outages/2019-04-04

All days Outage events Markdown