Outages by dayApril 5, 2019

Outages on April 5, 2019

UTC day 2019-04-05 (Apr 5, 2019, 00:00 to Apr 5, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

12incidents started

2labelled major or critical

8vendors with a new incident

7still open from earlier days

By vendor label: Major 2 · Minor 7 · No impact listed 3 · 5 maintenance

Incidents started this day 12

Vendor	Incident	Impact	Started	Resolved	Status
Aircall	Issue on receiving and making calls to some Belgium numbers (Proximus outage)	Major	14:33	19:01 (4.5 h)	resolved
BigCommerce	Availability issues with BigCommerce stores	Major	15:19	15:37 (18 min)	resolved
Twilio	SMS Delivery Degradation towards Zain Jordan handsets.	Minor	06:35	09:46 (3.2 h)	resolved
Twilio	SMS delivery To T-Mobile US handsets are degraded.	Minor	08:42	09:32 (50 min)	resolved
Plivo	Call failures on inbound voice towards El Salvador phone numbers	Minor	09:02	15:10 (6.1 h)	resolved
Twilio	Increased call failures when calling to and from numbers in Belgium.	Minor	14:04	17:58 (3.9 h)	resolved
Contentful	Content Management API errors on single shared cluster.	Minor	14:56	15:49 (53 min)	resolved
Plivo	Call failures on inbound voice towards Belgium phone numbers	Minor	14:58	18:28 (3.5 h)	resolved
CircleCI	Workflows are slow to start	Minor	18:36	Apr 6, 2019, 01:11 (6.6 h)	resolved
Confluent	Service Degradation	No impact listed	01:26	01:26 (0 min)	resolved
Xero	Some users are unable to use Xero Projects	No impact listed	01:30	01:37 (7 min)	resolved
CircleCI	Workflows UI failed to render	No impact listed	11:04	11:04 (0 min)	resolved

Still open from earlier days 7

Vendor	Incident	Impact	Started	Resolved	Status
QuickBooks Online	Some customers unable to set up Intuit Data Protect after purchase	Major	Apr 3, 2019, 14:59	19:44 (2 d)	resolved
BigCommerce	Network connectivity between GCP and our legacy data centers interrupted	Major	Apr 4, 2019, 22:52	00:27 (1.6 h)	resolved
Hotjar	Some funnels not updating	Minor	Apr 4, 2019, 11:20	Apr 11, 2019, 09:45 (7 d)	resolved
Plivo	Call failures on inbound voice towards Indonesia phone numbers	Minor	Apr 4, 2019, 11:26	Apr 8, 2019, 09:51 (4 d)	resolved
Twilio	SMS delivery to Libya AL MADAR Telecomm Company degraded	Minor	Apr 4, 2019, 13:18	03:48 (15 h)	resolved
Twilio	SMS delivery delays towards Claro in Brazil	Minor	Apr 4, 2019, 21:30	05:15 (7.8 h)	resolved
CircleCI	Delay in starting Workflows	Minor	Apr 4, 2019, 22:30	00:54 (2.4 h)	resolved

Maintenance 5

Vendor	Incident	Impact	Started	Resolved	Status
Postman	[Scheduled] Planned database maintenance for Data Synchronisation Service	Maintenance	05:45	08:45 (3.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on two-way Shortcode SMS in US : T-MOBILE	Maintenance	07:01	10:00 (3.0 h)	resolved
Twilio	[Scheduled] T-Mobile SMS maintenance Apr 5, 00:00 - Apr 5, 03:00 PDT	Maintenance	07:01	10:00 (3.0 h)	resolved
Stitch	[Scheduled] Database Upgrade	Maintenance	16:00	20:00 (4.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on inbound SMS in India towards Vodafone phone numbers	Maintenance	21:30	Apr 6, 2019, 00:31 (3.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Aircall, BigCommerce, Twilio, Plivo, Contentful, CircleCI, Confluent, Xero.

Cite this

12 vendor-reported incidents started on 2019-04-05 (UTC) across 8 vendors, 2 labelled major or critical by the vendor.

Title: Outages on April 5, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-04-05 00:00 UTC
URL: https://rewindex.com/outages/2019-04-05

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