Companies BigCommerce Monthly reportsApril 2019

BigCommerce in April 2019: incidents, uptime and changes

10incidents posted

4labelled major or critical

99.31%free of major/critical

99.22%free of any incident

0price changes

0notable page changes

Vendor-reported outage time 4 h 58 min, incident time 5 h 35 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Critical 1 · Major 3 · Minor 2 · No impact listed 4

Major and critical incidents 4

Incident	Impact	Started	Duration	Status	Day
Contact Center Connectivity	Critical	Apr 9, 2019, 22:25	2.7 h	resolved	04-09
Availability issues with one cluster of BigCommerce stores	Major	Apr 1, 2019, 23:44	23 min	resolved	04-01
Network connectivity between GCP and our legacy data centers interrupted	Major	Apr 4, 2019, 22:52	1.6 h	resolved	04-04
Availability issues with BigCommerce stores	Major	Apr 5, 2019, 15:19	18 min	resolved	04-05

Other incidents 6

Incident	Impact	Started	Duration	Status	Day
Increase in errors to Storefront and API traffic	Minor	Apr 12, 2019, 18:47	27 min	resolved	04-12
Error increases to a subset of Bigcommerce stores	Minor	Apr 12, 2019, 23:05	10 min	resolved	04-12
Slow response times for a sub-set of stores	No impact listed	Apr 17, 2019, 19:14	1.1 h	resolved	04-17
BigCommerce Payments Degraded Performance	No impact listed	Apr 23, 2019, 01:22	35 min	resolved	04-23
Performance graphs have a gap in time	No impact listed	Apr 23, 2019, 02:07	0 min	resolved	04-23
Availability issues with BigCommerce Help Center	No impact listed	Apr 24, 2019, 05:20	1.6 h	resolved	04-24

Maintenance 4

Show scheduled maintenance

Apr 8, 2019, 21:00 [Scheduled] BigCommerce Asset Storage - Planned Maintenance
Apr 18, 2019, 05:34 [Scheduled] BigCommerce Asset Storage
Apr 19, 2019, 05:00 [Scheduled] BigCommerce Asset Storage - Planned Maintenance
Apr 23, 2019, 01:35 [Scheduled] BigCommerce Payments emergency maintenance

Cite this

BigCommerce posted 10 status incidents in April 2019 (4 major or critical); 0 price changes and 0 notable page changes observed.

Title: BigCommerce in April 2019
Vendor: BigCommerce
Date: 2019-04-01 00:00 UTC
URL: https://rewindex.com/company/bigcommerce/2019/04

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