Outages by dayApril 12, 2019

Outages on April 12, 2019

UTC day 2019-04-12 (Apr 12, 2019, 00:00 to Apr 12, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

17incidents started

4labelled major or critical

15vendors with a new incident

3still open from earlier days

By vendor label: Major 4 · Minor 9 · No impact listed 4 · 4 maintenance

Incidents started this day 17

Vendor	Incident	Impact	Started	Resolved	Status
Unbounce	Unbounce Application Partially Not Accessible	Major	00:24	00:46 (22 min)	resolved
Jira	Problems with granting users access to Jira	Major	09:18	10:50 (1.5 h)	resolved
Datadog	Elevated error rate on the web application - events page.	Major	14:31	15:28 (57 min)	resolved
Squarespace	Support Center Outage	Major	15:02	16:33 (1.5 h)	resolved
LaunchDarkly	We have identified a bug in readme.io which is rendering https://docs.launchdarkly.com and https://apidocs.launchdarkly.com inoperable	Minor	01:04	02:36 (1.5 h)	resolved
Twilio	SMS Delivery Issues to Movinet Venezuela	Minor	01:42	03:13 (1.5 h)	resolved
Plivo	Call failures on inbound voice towards Spain phone numbers	Minor	09:50	10:28 (38 min)	resolved
Logz.io	Few customers are experiencing delays in log ingestion. We have identified the issue and working to resolve it	Minor	10:40	11:06 (26 min)	resolved
Klaviyo	Delay in Analytics Processing	Minor	13:13	Apr 13, 2019, 03:12 (14 h)	resolved
Plivo	Failures on Inbound voice towards Roanoke phone numbers is US	Minor	15:40	Apr 13, 2019, 16:07 (24 h)	resolved
QuickBooks Online	Citibank customers are unable to connect accounts or update Bank Feeds in QuickBooks	Minor	15:53	22:23 (6.5 h)	resolved
BigCommerce	Increase in errors to Storefront and API traffic	Minor	18:47	19:14 (27 min)	resolved
BigCommerce	Error increases to a subset of Bigcommerce stores	Minor	23:05	23:15 (10 min)	resolved
Heap	Documentations page not loading properly	No impact listed	00:14	01:20 (1.1 h)	resolved
Bandwidth	Bandwidth Local Market Impairment - 244 - Roanoke, VA	No impact listed	15:33	Apr 13, 2019, 16:04 (25 h)	resolved
Smartsheet	Undelivered User and Group Management Reports	No impact listed	18:35	Apr 13, 2019, 16:02 (21 h)	resolved
Braze	US-01 SDK Data Collection Outage	No impact listed	19:24	19:24 (0 min)	resolved

Still open from earlier days 3

Vendor	Incident	Impact	Started	Resolved	Status
Xero	Some users are unable to log into Xero	Major	Apr 11, 2019, 23:43	00:14 (31 min)	resolved
Twilio	Programmable Wireless SIM update delays	Minor	Apr 9, 2019, 23:58	22:37 (3 d)	resolved
Twilio	SMS Delivery Issues to Warid Pakistan handsets	Minor	Apr 11, 2019, 20:48	01:29 (4.7 h)	resolved

Maintenance 4

Vendor	Incident	Impact	Started	Resolved	Status
Aptible	[Scheduled] Instance upgrades for Shared-Tenancy Stack shared-us-west-1	Maintenance	01:00	04:01 (3.0 h)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation on two-way Shortcode SMS in US : AT&T USA	Maintenance	07:00	10:00 (3.0 h)	resolved
Twilio	[Scheduled] AT&T US - SMS and MMS Carrier Maintenance 12 April 2019 00:00 - 03:00 PDT	Maintenance	07:00	10:00 (3.0 h)	resolved
Grafana Cloud	[Scheduled] Emergency database maintenance	Maintenance	19:50	20:35 (45 min)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Unbounce, Jira, Datadog, Squarespace, LaunchDarkly, Twilio, Plivo, Logz.io, Klaviyo, QuickBooks Online, BigCommerce, Heap.

Cite this

17 vendor-reported incidents started on 2019-04-12 (UTC) across 15 vendors, 4 labelled major or critical by the vendor.

Title: Outages on April 12, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-04-12 00:00 UTC
URL: https://rewindex.com/outages/2019-04-12

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