CompaniesQuickBooks OnlineMonthly reportsApril 2019
QuickBooks Online in April 2019: incidents, uptime and changes
Vendor-reported outage time 2.5 days, incident time 3.6 days. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 2 · Major 3 · Minor 3
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| "Navigation to the webpage was canceled" when selecting Credit Card for payment method in QuickBooks desktop | Critical | 4.5 h | resolved | 04-01 | |
| Some of our customers are unable to access the Merchant Service Deposit window. | Critical | 1.2 h | resolved | 04-03 | |
| Preview and print is unresponsive when trying to preview or print vendor/expense checks | Major | 3.2 h | resolved | 04-02 | |
| Some customers unable to set up Intuit Data Protect after purchase | Major | 2 d | resolved | 04-03 | |
| Unable to access certain sections such as Sales or Expenses in QuickBooks Online | Major | 43 min | resolved | 04-18 |
Other incidents 3
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Some customers are currently getting Error 404 when trying to select receive payment in QuickBooks Online. | Minor | 1.4 h | resolved | 04-03 | |
| Citibank customers are unable to connect accounts or update Bank Feeds in QuickBooks | Minor | 6.5 h | resolved | 04-12 | |
| Some customers are unable to access the projects tab in QuickBooks Online | Minor | 32 min | resolved | 04-17 |
Maintenance 5
Show scheduled maintenance
- [Scheduled] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance
- [Scheduled] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance
- [Scheduled] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance
- [Scheduled] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance
- [Scheduled] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance
Cite this
QuickBooks Online posted 8 status incidents in April 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- QuickBooks Online in April 2019
- Vendor
- QuickBooks Online
- Date
- URL
- https://rewindex.com/company/quickbooks-online/2019/04