# QuickBooks Online in April 2019: incidents, uptime and changes

> QuickBooks Online in April 2019: 8 incidents on its status page (5 major or critical), 91.50% free of major or critical incidents (vendor-reported). From Rewindex’s archive of QuickBooks Online’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/quickbooks-online/2019/04
Last updated: 2019-05-01T00:00:00Z

- Incidents posted: 8 (major/critical: 5) · Maintenance: 5
- By vendor impact label: critical 2, major 3, minor 3
- Uptime (vendor-reported): 91.50% free of major/critical incidents, 87.88% free of any incident; outage time 2.5 days, incident time 3.6 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2019](https://rewindex.com/company/quickbooks-online/2019/03.md) · Next: [May 2019](https://rewindex.com/company/quickbooks-online/2019/05.md) · [All months](https://rewindex.com/company/quickbooks-online/reports.md) · [QuickBooks Online](https://rewindex.com/company/quickbooks-online.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| ["Navigation to the webpage was canceled" when selecting Credit Card for payment method in QuickBooks desktop](https://rewindex.com/company/quickbooks-online/incidents/wykwhxqt006m.md) | critical | 2019-04-01 19:02 UTC | 2019-04-01 23:35 UTC | 4.5 h | resolved |
| [Some of our customers are unable to access the Merchant Service Deposit window.](https://rewindex.com/company/quickbooks-online/incidents/g8ccvmpk4kkc.md) | critical | 2019-04-03 15:13 UTC | 2019-04-03 16:27 UTC | 1.2 h | resolved |
| [Preview and print is unresponsive when trying to preview or print vendor/expense checks](https://rewindex.com/company/quickbooks-online/incidents/x7ws8wkgkfsv.md) | major | 2019-04-02 14:35 UTC | 2019-04-02 17:45 UTC | 3.2 h | resolved |
| [Some customers unable to set up Intuit Data Protect after purchase](https://rewindex.com/company/quickbooks-online/incidents/f0gp04dh5wgx.md) | major | 2019-04-03 14:59 UTC | 2019-04-05 19:44 UTC | 2 d | resolved |
| [Unable to access certain sections such as Sales or Expenses in QuickBooks Online](https://rewindex.com/company/quickbooks-online/incidents/bvzscd8z7mkp.md) | major | 2019-04-18 21:55 UTC | 2019-04-18 22:38 UTC | 43 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| ["Navigation to the webpage was canceled" when selecting Credit Card for payment method in QuickBooks desktop](https://rewindex.com/company/quickbooks-online/incidents/wykwhxqt006m.md) | critical | 2019-04-01 19:02 UTC | 2019-04-01 23:35 UTC | 4.5 h | resolved |
| [Preview and print is unresponsive when trying to preview or print vendor/expense checks](https://rewindex.com/company/quickbooks-online/incidents/x7ws8wkgkfsv.md) | major | 2019-04-02 14:35 UTC | 2019-04-02 17:45 UTC | 3.2 h | resolved |
| [Some customers unable to set up Intuit Data Protect after purchase](https://rewindex.com/company/quickbooks-online/incidents/f0gp04dh5wgx.md) | major | 2019-04-03 14:59 UTC | 2019-04-05 19:44 UTC | 2 d | resolved |
| [Some of our customers are unable to access the Merchant Service Deposit window.](https://rewindex.com/company/quickbooks-online/incidents/g8ccvmpk4kkc.md) | critical | 2019-04-03 15:13 UTC | 2019-04-03 16:27 UTC | 1.2 h | resolved |
| [Some customers are currently getting Error 404 when trying to select receive payment in QuickBooks Online.](https://rewindex.com/company/quickbooks-online/incidents/dq5f11k1lrps.md) | minor | 2019-04-03 17:44 UTC | 2019-04-03 19:10 UTC | 1.4 h | resolved |
| [Citibank customers are unable to connect accounts or update Bank Feeds in QuickBooks](https://rewindex.com/company/quickbooks-online/incidents/98v23vgcc774.md) | minor | 2019-04-12 15:53 UTC | 2019-04-12 22:23 UTC | 6.5 h | resolved |
| [Some customers are unable to access the projects tab in QuickBooks Online](https://rewindex.com/company/quickbooks-online/incidents/gddbmjl7lgy9.md) | minor | 2019-04-17 19:46 UTC | 2019-04-17 20:18 UTC | 32 min | resolved |
| [Unable to access certain sections such as Sales or Expenses in QuickBooks Online](https://rewindex.com/company/quickbooks-online/incidents/bvzscd8z7mkp.md) | major | 2019-04-18 21:55 UTC | 2019-04-18 22:38 UTC | 43 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/rprr3pz97dz4.md) | maintenance | 2019-04-08 08:00 UTC | 2019-04-08 20:01 UTC | 12 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/tlhr2xsnjwkb.md) | maintenance | 2019-04-15 08:01 UTC | 2019-04-15 20:00 UTC | 12 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/c2b973nh3k8d.md) | maintenance | 2019-04-22 08:00 UTC | 2019-04-22 20:00 UTC | 12 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/f7yqlv3p0plw.md) | maintenance | 2019-04-27 23:30 UTC | 2019-04-28 09:30 UTC | 10 h | resolved |
| [\[Scheduled\] American Express customers unable to connect accounts or update bank feeds in QuickBooks due to scheduled maintenance](https://rewindex.com/company/quickbooks-online/incidents/kxtknq9hpbv8.md) | maintenance | 2019-04-29 08:01 UTC | 2019-04-29 20:00 UTC | 12 h | resolved |

## Cite this

QuickBooks Online posted 8 status incidents in April 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/quickbooks-online/2019/04
- Citation: QuickBooks Online, “QuickBooks Online in April 2019” (2019-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/quickbooks-online/2019/04 (CC BY 4.0).
- Markdown link: `[QuickBooks Online: QuickBooks Online in April 2019 (2019-04-01)](https://rewindex.com/company/quickbooks-online/2019/04)`


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Canonical: https://rewindex.com/company/quickbooks-online/2019/04 · Markdown: https://rewindex.com/company/quickbooks-online/2019/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:18:20.147Z