Outages by dayApril 18, 2019

Outages on April 18, 2019

UTC day 2019-04-18 (Apr 18, 2019, 00:00 to Apr 18, 2019, 23:59 your time). Incidents as the vendors posted them on their status pages; impact labels are the vendor’s own.

15incidents started

3labelled major or critical

13vendors with a new incident

6still open from earlier days

By vendor label: Critical 1 · Major 2 · Minor 8 · No impact listed 4 · 4 maintenance

Incidents started this day 15

Vendor	Incident	Impact	Started	Resolved	Status
Bandwidth	Bandwidth Local Market Impairment - LATA: 546 (Amarillo, TX)	Critical	05:45	Apr 19, 2019, 16:34 (35 h)	resolved
Honeycomb	Data Ingest	Major	20:23	Apr 22, 2019, 21:23 (4 d)	resolved
QuickBooks Online	Unable to access certain sections such as Sales or Expenses in QuickBooks Online	Major	21:55	22:38 (43 min)	resolved
Mux	Webhooks Delayed	Minor	04:23	15:31 (11 h)	resolved
Plivo	Call failures on inbound voice towards Amarillo, Texas phone numbers	Minor	05:55	Apr 19, 2019, 16:36 (35 h)	resolved
Plivo	Call failures on inbound voice towards Indonesia phone numbers	Minor	10:07	Apr 29, 2019, 10:52 (11 d)	resolved
Datadog	APM pages not rendering properly	Minor	14:20	14:33 (13 min)	resolved
Twilio	Receiving SMS in the UK	Minor	14:35	15:28 (53 min)	resolved
Help Scout	Issues with viewing attachments	Minor	18:01	19:15 (1.2 h)	resolved
LogRocket	Processing delays with Errors and Search Indexing	Minor	18:07	Apr 19, 2019, 05:29 (11 h)	resolved
Segment	Delays delivering data to downstream destinations	Minor	21:35	21:55 (20 min)	resolved
Netlify	Reports of connectivity issues.	No impact listed	14:15	15:50 (1.6 h)	resolved
Smartsheet	Sheet Auto Refresh	No impact listed	16:40	Apr 19, 2019, 15:30 (23 h)	resolved
HubSpot	A small number of notifications from April 5th were delayed for some customers	No impact listed	18:10	18:10 (0 min)	resolved
Smartsheet	Browser Errors When Accessing Read-only HTML Published Versions of Sheets	No impact listed	23:34	Apr 19, 2019, 15:29 (16 h)	resolved

Still open from earlier days 6

Vendor	Incident	Impact	Started	Resolved	Status
JFrog	Artifactory Pro Customers receiving 500 errors in Azure US East	Major	Apr 17, 2019, 20:30	00:41 (4.2 h)	resolved
Optimizely	PaaS-portal timeouts	Minor	Apr 17, 2019, 10:14	08:01 (22 h)	resolved
Canva	Can't download MP4/GIF	Minor	Apr 17, 2019, 18:21	03:38 (9.3 h)	resolved
Twilio	MMS delivery delays from some US Short Codes	Minor	Apr 17, 2019, 20:05	04:08 (8.1 h)	resolved
Smartsheet	Reporting Delay	No impact listed	Apr 15, 2019, 14:09	Apr 19, 2019, 13:02 (4 d)	resolved
Smartsheet	Webhooks and Workflow Rules Delays	No impact listed	Apr 15, 2019, 16:06	Apr 19, 2019, 13:02 (4 d)	resolved

Maintenance 4

Vendor	Incident	Impact	Started	Resolved	Status
Plivo	[Scheduled] Scheduled Maintenance : Service degradation impacting Inbound\Outbound Tollfree & Shortcode SMS in US towards AT&T phone numbers	Maintenance	02:00	10:00 (8.0 h)	resolved
Twilio	[Scheduled] AT&T US - SMS and MMS Carrier Maintenance - 17 April 2019, 19:00 - 18 April 2019 03:00 (PDT)	Maintenance	02:00	10:00 (8.0 h)	resolved
BigCommerce	[Scheduled] BigCommerce Asset Storage	Maintenance	05:34	05:34 (0 min)	resolved
Plivo	[Scheduled] Scheduled Maintenance : Service degradation impacting Inbound Tollfree & Fixed Voice Calls in US & Canada	Maintenance	07:00	09:01 (2.0 h)	resolved

Times show in your time zone (UTC in the page source). An incident counts as “still open” here if it started up to 7 days earlier and had not been resolved by the start of this UTC day (unresolved ones count for 24 hours). See each vendor’s monthly report: Bandwidth, Honeycomb, QuickBooks Online, Mux, Plivo, Datadog, Twilio, Help Scout, LogRocket, Segment, Netlify, Smartsheet.

Cite this

15 vendor-reported incidents started on 2019-04-18 (UTC) across 13 vendors, 3 labelled major or critical by the vendor.

Title: Outages on April 18, 2019
Vendor: Rewindex daily outage roundup
Date: 2019-04-18 00:00 UTC
URL: https://rewindex.com/outages/2019-04-18

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