Help Scout: Issues with viewing attachments
Timeline of updates
- resolved
The fix has been successfully deployed, and attachments are now available again via Beacon, our mobile apps, and the API.
From Help Scout’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.helpscout.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Help Scout, started 2019-04-18 18:01 UTC, resolved after 1.2 h, 1 update(s).
- Title
- Issues with viewing attachments
- Vendor
- Help Scout
- Date
- URL
- https://rewindex.com/company/help-scout/incidents/5j93xg73ln90
Help Scout profileRecent Help Scout incidentsAll outages on April 18, 2019Help Scout in April 2019MarkdownJSON