# Help Scout: Issues with viewing attachments

> Help Scout status incident “Issues with viewing attachments” on 2019-04-18: impact minor (vendor’s label), 1.2 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/5j93xg73ln90
Last updated: 2019-04-18T19:15:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2019-04-18 18:01 UTC · Resolved: 2019-04-18 19:15 UTC · Duration: 1.2 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/5j93xg73ln90](https://status.helpscout.com/incidents/5j93xg73ln90)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-04-18 19:15 UTC: The fix has been successfully deployed, and attachments are now available again via Beacon, our mobile apps, and the API.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2019-04-18 18:01 UTC, resolved after 1.2 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/5j93xg73ln90
- Citation: Help Scout, “Issues with viewing attachments” (2019-04-18 18:01 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/5j93xg73ln90 (CC BY 4.0).
- Markdown link: `[Help Scout: Issues with viewing attachments (2019-04-18)](https://rewindex.com/company/help-scout/incidents/5j93xg73ln90)`


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Canonical: https://rewindex.com/company/help-scout/incidents/5j93xg73ln90 · Markdown: https://rewindex.com/company/help-scout/incidents/5j93xg73ln90.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/5j93xg73ln90 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:10:21.102Z