# BigCommerce in April 2019: incidents, uptime and changes

> BigCommerce in April 2019: 10 incidents on its status page (4 major or critical), 99.31% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/04
Last updated: 2019-05-01T00:00:00Z

- Incidents posted: 10 (major/critical: 4) · Maintenance: 4
- By vendor impact label: critical 1, major 3, minor 2, none 4
- Uptime (vendor-reported): 99.31% free of major/critical incidents, 99.22% free of any incident; outage time 4 h 58 min, incident time 5 h 35 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2019](https://rewindex.com/company/bigcommerce/2019/03.md) · Next: [May 2019](https://rewindex.com/company/bigcommerce/2019/05.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Contact Center Connectivity](https://rewindex.com/company/bigcommerce/incidents/c77ys9qb2pd3.md) | critical | 2019-04-09 22:25 UTC | 2019-04-10 01:07 UTC | 2.7 h | resolved |
| [Availability issues with one cluster of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/fpkxh2knyyqd.md) | major | 2019-04-01 23:44 UTC | 2019-04-02 00:07 UTC | 23 min | resolved |
| [Network connectivity between GCP and our legacy data centers interrupted](https://rewindex.com/company/bigcommerce/incidents/xp3vl0zxzbs9.md) | major | 2019-04-04 22:52 UTC | 2019-04-05 00:27 UTC | 1.6 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/47175fzfsqzy.md) | major | 2019-04-05 15:19 UTC | 2019-04-05 15:37 UTC | 18 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Availability issues with one cluster of BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/fpkxh2knyyqd.md) | major | 2019-04-01 23:44 UTC | 2019-04-02 00:07 UTC | 23 min | resolved |
| [Network connectivity between GCP and our legacy data centers interrupted](https://rewindex.com/company/bigcommerce/incidents/xp3vl0zxzbs9.md) | major | 2019-04-04 22:52 UTC | 2019-04-05 00:27 UTC | 1.6 h | resolved |
| [Availability issues with BigCommerce stores](https://rewindex.com/company/bigcommerce/incidents/47175fzfsqzy.md) | major | 2019-04-05 15:19 UTC | 2019-04-05 15:37 UTC | 18 min | resolved |
| [Contact Center Connectivity](https://rewindex.com/company/bigcommerce/incidents/c77ys9qb2pd3.md) | critical | 2019-04-09 22:25 UTC | 2019-04-10 01:07 UTC | 2.7 h | resolved |
| [Increase in errors to Storefront and API traffic](https://rewindex.com/company/bigcommerce/incidents/zl6fd8pklpxs.md) | minor | 2019-04-12 18:47 UTC | 2019-04-12 19:14 UTC | 27 min | resolved |
| [Error increases to a subset of Bigcommerce stores](https://rewindex.com/company/bigcommerce/incidents/943brz4z0k5f.md) | minor | 2019-04-12 23:05 UTC | 2019-04-12 23:15 UTC | 10 min | resolved |
| [Slow response times for a sub-set of stores](https://rewindex.com/company/bigcommerce/incidents/t6r02kvr92j0.md) | none | 2019-04-17 19:14 UTC | 2019-04-17 20:21 UTC | 1.1 h | resolved |
| [BigCommerce Payments Degraded Performance](https://rewindex.com/company/bigcommerce/incidents/d17dkzfkpp0y.md) | none | 2019-04-23 01:22 UTC | 2019-04-23 01:57 UTC | 35 min | resolved |
| [Performance graphs have a gap in time](https://rewindex.com/company/bigcommerce/incidents/b1mnrsvdbs6p.md) | none | 2019-04-23 02:07 UTC | 2019-04-23 02:07 UTC | 0 min | resolved |
| [Availability issues with BigCommerce Help Center](https://rewindex.com/company/bigcommerce/incidents/gbr3qg0kg01n.md) | none | 2019-04-24 05:20 UTC | 2019-04-24 06:53 UTC | 1.6 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] BigCommerce Asset Storage - Planned Maintenance](https://rewindex.com/company/bigcommerce/incidents/yybdzk3j2ywm.md) | maintenance | 2019-04-08 21:00 UTC | 2019-04-08 21:30 UTC | 30 min | resolved |
| [\[Scheduled\] BigCommerce Asset Storage](https://rewindex.com/company/bigcommerce/incidents/09cyjhlnz43b.md) | maintenance | 2019-04-18 05:34 UTC | 2019-04-18 05:34 UTC | 0 min | resolved |
| [\[Scheduled\] BigCommerce Asset Storage - Planned Maintenance](https://rewindex.com/company/bigcommerce/incidents/kv4rt279t6wx.md) | maintenance | 2019-04-19 05:00 UTC | 2019-04-19 05:31 UTC | 31 min | resolved |
| [\[Scheduled\] BigCommerce Payments emergency maintenance](https://rewindex.com/company/bigcommerce/incidents/6f2s2rpjt92m.md) | maintenance | 2019-04-23 01:35 UTC | 2019-04-23 01:39 UTC | 4 min | resolved |

## Cite this

BigCommerce posted 10 status incidents in April 2019 (4 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/04
- Citation: BigCommerce, “BigCommerce in April 2019” (2019-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/04 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in April 2019 (2019-04-01)](https://rewindex.com/company/bigcommerce/2019/04)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/04 · Markdown: https://rewindex.com/company/bigcommerce/2019/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:04:56.085Z