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CompaniesBigCommerceMonthly reportsMarch 2019

BigCommerce in March 2019: incidents, uptime and changes

9incidents posted
3labelled major or critical
99.53%free of major/critical
98.74%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 3 h 26 min, incident time 9 h 19 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 3 · Minor 6

Major and critical incidents 3

IncidentImpactStartedDurationStatusDay
support.bigcommerce.com URL offlineMajor1.7 hresolved03-06
Pricelists service downMajor1.4 hresolved03-20
Issues with a single cluster of legacy email accountsMajor16 minresolved03-29

Other incidents 6

IncidentImpactStartedDurationStatusDay
Slow response timesMinor1.2 hresolved03-05
Increased response time and error rates for api.bigcommerce.comMinor41 minresolved03-07
Increase in errorsMinor15 minresolved03-14
Increased payments transaction timesMinor12 minresolved03-18
Increased response time for Storefront and Control PanelMinor1.4 hresolved03-19
Slow search times for subset of stores in one search clusterMinor2.2 hresolved03-19

Maintenance 4

Show scheduled maintenance

Cite this

BigCommerce posted 9 status incidents in March 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in March 2019
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2019/03

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