# BigCommerce in March 2019: incidents, uptime and changes

> BigCommerce in March 2019: 9 incidents on its status page (3 major or critical), 99.53% free of major or critical incidents (vendor-reported). From Rewindex’s archive of BigCommerce’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/bigcommerce/2019/03
Last updated: 2019-04-01T00:00:00Z

- Incidents posted: 9 (major/critical: 3) · Maintenance: 4
- By vendor impact label: major 3, minor 6
- Uptime (vendor-reported): 99.53% free of major/critical incidents, 98.74% free of any incident; outage time 3 h 26 min, incident time 9 h 19 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2019](https://rewindex.com/company/bigcommerce/2019/02.md) · Next: [April 2019](https://rewindex.com/company/bigcommerce/2019/04.md) · [All months](https://rewindex.com/company/bigcommerce/reports.md) · [BigCommerce](https://rewindex.com/company/bigcommerce.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [support.bigcommerce.com URL offline](https://rewindex.com/company/bigcommerce/incidents/5k7bxt0gsrwk.md) | major | 2019-03-06 06:17 UTC | 2019-03-06 08:00 UTC | 1.7 h | resolved |
| [Pricelists service down](https://rewindex.com/company/bigcommerce/incidents/2s9jm6xr6bq9.md) | major | 2019-03-20 15:46 UTC | 2019-03-20 17:13 UTC | 1.4 h | resolved |
| [Issues with a single cluster of legacy email accounts](https://rewindex.com/company/bigcommerce/incidents/bd0kvphcq8lc.md) | major | 2019-03-29 23:26 UTC | 2019-03-29 23:42 UTC | 16 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow response times](https://rewindex.com/company/bigcommerce/incidents/hh79ldx92mkw.md) | minor | 2019-03-05 19:09 UTC | 2019-03-05 20:22 UTC | 1.2 h | resolved |
| [support.bigcommerce.com URL offline](https://rewindex.com/company/bigcommerce/incidents/5k7bxt0gsrwk.md) | major | 2019-03-06 06:17 UTC | 2019-03-06 08:00 UTC | 1.7 h | resolved |
| [Increased response time and error rates for api.bigcommerce.com](https://rewindex.com/company/bigcommerce/incidents/gyqvg838jndp.md) | minor | 2019-03-07 01:56 UTC | 2019-03-07 02:37 UTC | 41 min | resolved |
| [Increase in errors](https://rewindex.com/company/bigcommerce/incidents/x48fqj63wywg.md) | minor | 2019-03-14 21:25 UTC | 2019-03-14 21:40 UTC | 15 min | resolved |
| [Increased payments transaction times](https://rewindex.com/company/bigcommerce/incidents/c53skxj3h25l.md) | minor | 2019-03-18 15:11 UTC | 2019-03-18 15:23 UTC | 12 min | resolved |
| [Increased response time for Storefront and Control Panel](https://rewindex.com/company/bigcommerce/incidents/hlp366s43nlj.md) | minor | 2019-03-19 11:36 UTC | 2019-03-19 12:57 UTC | 1.4 h | resolved |
| [Slow search times for subset of stores in one search cluster](https://rewindex.com/company/bigcommerce/incidents/tt65jzkr0kp6.md) | minor | 2019-03-19 13:47 UTC | 2019-03-19 15:58 UTC | 2.2 h | resolved |
| [Pricelists service down](https://rewindex.com/company/bigcommerce/incidents/2s9jm6xr6bq9.md) | major | 2019-03-20 15:46 UTC | 2019-03-20 17:13 UTC | 1.4 h | resolved |
| [Issues with a single cluster of legacy email accounts](https://rewindex.com/company/bigcommerce/incidents/bd0kvphcq8lc.md) | major | 2019-03-29 23:26 UTC | 2019-03-29 23:42 UTC | 16 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] BigCommerce Payments - planned maintenance](https://rewindex.com/company/bigcommerce/incidents/g33q2wvrf57z.md) | maintenance | 2019-03-13 06:00 UTC | 2019-03-13 06:26 UTC | 26 min | resolved |
| [\[Scheduled\] Scheduled Maintenance on Store DNS](https://rewindex.com/company/bigcommerce/incidents/z91jn7tj3j14.md) | maintenance | 2019-03-14 23:00 UTC | 2019-03-15 00:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] \[Scheduled\] Scheduled Maintenance on Store DNS](https://rewindex.com/company/bigcommerce/incidents/zvkvwj1cgls1.md) | maintenance | 2019-03-20 23:00 UTC | 2019-03-21 00:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Emergency Maintenance to legacy email accounts](https://rewindex.com/company/bigcommerce/incidents/mpzcf0sv3zt4.md) | maintenance | 2019-03-29 23:00 UTC | 2019-03-29 23:10 UTC | 10 min | resolved |

## Cite this

BigCommerce posted 9 status incidents in March 2019 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/bigcommerce/2019/03
- Citation: BigCommerce, “BigCommerce in March 2019” (2019-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/bigcommerce/2019/03 (CC BY 4.0).
- Markdown link: `[BigCommerce: BigCommerce in March 2019 (2019-03-01)](https://rewindex.com/company/bigcommerce/2019/03)`


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Canonical: https://rewindex.com/company/bigcommerce/2019/03 · Markdown: https://rewindex.com/company/bigcommerce/2019/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:41:02.771Z