CompaniesBigCommerceMonthly reportsFebruary 2019
BigCommerce in February 2019: incidents, uptime and changes
Vendor-reported outage time 6 h 51 min, incident time 21 h 50 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.
By vendor label: Critical 1 · Major 4 · Minor 9 · No impact listed 3
Major and critical incidents 5
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Platform outage | Critical | 28 min | resolved | 02-04 | |
| Issue accessing merchant email | Major | 36 min | resolved | 02-12 | |
| Increase response times and errors with api.bigcommerce.com | Major | 33 min | resolved | 02-21 | |
| Increased error rates in a small subset of stores. | Major | 20 min | resolved | 02-22 | |
| Increased response times for BigCommerce Authorization/Login systems | Major | 4.9 h | resolved | 02-27 |
Other incidents 12
| Incident | Impact | Started | Duration | Status | Day |
|---|---|---|---|---|---|
| Call Connectivity Issues In Our Austin, TX Contact Center | Minor | 3.8 h | resolved | 02-01 | |
| Slow response times | Minor | 1.3 h | resolved | 02-04 | |
| Intermittent storefront errors | No impact listed | 4 min | resolved | 02-05 | |
| BigCommerce Analytics | Minor | 1.9 h | resolved | 02-06 | |
| RESOLVED: Increased error rate for api.bigcommerce.com | No impact listed | 0 min | resolved | 02-06 | |
| Increased error rates for API, Control Panel | Minor | 12 min | resolved | 02-07 | |
| Increased error rate in the Control Panel | Minor | 4.5 h | resolved | 02-11 | |
| Increased error rates for API, Control Panel | Minor | 44 min | resolved | 02-12 | |
| Increased error rates for API, Store Front | Minor | 41 min | resolved | 02-19 | |
| Elevated response times for a subset of stores | Minor | 4 min | resolved | 02-19 | |
| Increased storefront error rates | Minor | 1.8 h | resolved | 02-19 | |
| Slow response times | No impact listed | 0 min | resolved | 02-19 |
Maintenance 2
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Cite this
BigCommerce posted 17 status incidents in February 2019 (5 major or critical); 0 price changes and 0 notable page changes observed.
- Title
- BigCommerce in February 2019
- Vendor
- BigCommerce
- Date
- URL
- https://rewindex.com/company/bigcommerce/2019/02