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CompaniesBigCommerceMonthly reportsJanuary 2019

BigCommerce in January 2019: incidents, uptime and changes

12incidents posted
2labelled major or critical
99.77%free of major/critical
98.14%free of any incident
0price changes
0notable page changes

Vendor-reported outage time 1 h 41 min, incident time 13 h 49 min. Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours. Last 90 days.

By vendor label: Major 2 · Minor 9 · No impact listed 1

Major and critical incidents 2

IncidentImpactStartedDurationStatusDay
Storefront Scripts unavailable in legacy data centerMajor38 minresolved01-14
Slow response timesMajor1.1 hresolved01-28

Other incidents 10

IncidentImpactStartedDurationStatusDay
Slow response times in a single data centerMinor23 minresolved01-08
Slow response timesMinor1.0 hresolved01-10
Slow response timesMinor1.7 hresolved01-10
Some images not loading properlyMinor5.3 hresolved01-10
Availability issues with BigCommerce storesMinor49 minresolved01-18
API performance issueMinor7 minresolved01-21
Increased errors on a sub-set of storesMinor55 minresolved01-23
Search and Faceted Search Unavailable or SlowMinor1.4 hresolved01-25
Increased response time for Control Panel and inconsistent theme loadingMinor24 minresolved01-25
Resolved: API gateway errorsNo impact listed0 minresolved01-26

Cite this

BigCommerce posted 12 status incidents in January 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

Title
BigCommerce in January 2019
Vendor
BigCommerce
Date
URL
https://rewindex.com/company/bigcommerce/2019/01

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